MANAGING KNOWLEDGE

MANAGING KNOWLEDGE

1. Knowledge is a firm asset

   • intangible
   • organizational resources
   • shared experiences

2. Knowledge has differents forms

   • explicit or tacit
   • Know-How
   • Procedure
   • Causality

3. Knowledge has a location

   • Cognitive event
   • Social and individual
   • Situated &contextual

4. Knowledge is a situational

   • Conditional
   • Contextual

5. Organizational Learning

   • Gain experience
   • Behavior to reflect experience

6. Knowledge management value chain

   • Knowledge acquisition
   • Knowledge storage
   • Knowledge dissemination
   • Knowledge application

7. Types of Knowledge management systems

   • Enterprise-wide knowledge management systems
   • Knowledge work systems
   • Intelligent Techniques

8. Types of knowledge in enterprise

   • Structured documents
   • Semistructured documents
   • Unstructured tacit knowledge