Design for Collaboration & Communication

Design for Collaboration & Communication

1. Conversational Mechanisms

   • Talking is effortless and comes natural tu humans, there are rules that indicate how we communicate
     • Ambiguity and Misinterpretations can break down the mechanisms
     • Talking is a key activity into coordinating

2. Kinds of Conversations

   • Examples: Argument, Discussion, Debate, Chat
   • Formal Communication: There's roles on who talks. Example: Board Meeting
   • Informal Communication: Goes on social standards, can coordinate a group, or transmit some sort of knowledge

3. Social Aspects: Actions and Interactions that people engage in public or private situations

4. 3 Main Conversational Mechanisms

   • Conversation
     • Computer Mediated Communication
       • Helps humans communicate in different physical locations
         • Example: Email, VideoConferencing, Computer Conference, ChatRooms
       • Need to take into account Social Protocols to create innovate technologies
         • Ethnography is important to consider in order to revise peoples needs to create a system
           • Neither the user or the system most have complete control over the collaboration, it must be balanced.
     • Asynchronous Communication: When conversation takes time in different times and places
       • Example: Email, Bulletin Board
       • Problems: can be Flaming, Overload or False Expectations
   • Coordination
     • External representations, rules and conventions, help coordinate activities
       • Example: Basketball Game
       • Requires 1) Verbal & Non Verbal Communication
         • Schedules, Rules, Communication
           • Shared External Representaions
   • Awareness
     • You need to keep people aware of your actions so the collaborative work and socializing can work.
       • Example: A party
       • Overhearing and Overseeing
         • Example: Coordination of dancers during a show
           • In systems this helps people monitor progress

5. Conceotual Frameworks

   • Language/Action Framework
     • People act through language
     • Speech Act Theory
       • Assertives, Commissives, Declarations, Directives, Expressives
         • ARANZA ESTRADA A01176250
           • Preece, Jennifer. (2002). Interaction Design. United States of America: John Wiley & Sons Inc.
   • Distributed Cognition
     • Describe what happens in the cognitive system, explain interactions among humans and artifacts

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