Business Measures(KPIs)

Business Measures(KPIs)

1. 1. Community of Experts

   • *Pool of relevant people to entire organisation *  Collaboration * K sharing sessions  * Virtual Teams  * Threaded discussions * Ask the Expert

2. 2. Knowledge mgmt with measured Business results

3. Knowledge base of relevant external Knowledge

   • External Knowledge Types * External Best Practice * Benchmarking * Case Studies * Articles * Competitor Info * Regulatory * Technology Trends * Industry Trends

4. Knowledge base of relevant Internal knowledge

   • Internal Knowledge Types  * Internal Best Practices *Lesson Learned *Standard Processes *Quality Improvement Projects  *FAQs *Innovative ideas *e-learning modules *Training Materials  *Internal Benchmarking

5. Whats is the customer feedback? Customer satisfaction score on relevant indices

6. How are we doing? vis a vis *targets *previosu months *units