Design of Work

Design of Work

1. Work Design Framework

   • What work?
   • Who does it?
   • Where is it done?
   • When is it done?
   • How to manage change?

2. IT changes work

   • Creates new work types
   • Changes how work is done
   • Changes communication
   • Changes decision making
   • Changes collaboration and connecting

3. Managing people

   • Controls
     • Behavior
     • Outcome
     • Personnel
   • Digital approach
     • Outcome-based control
     • Team-based incentives
     • Electronic-based supervision

4. Remote/Virtual teams

   • Advantages Fig. 4.6
   • Drivers Fig. 4.5
   • Challenges Fig. 4.7

5. AmEx BlueWork

   • Hub
   • Club
   • Home
   • Roam
   • $10 million savings
   • increased productivity

6. Gain Acceptance

   • Manage change (Lewin)
     • Unfreeze
     • Change
     • Refreeze
     • Kotter's 8 steps
   • TAM (Davis)
     • Perceived Usefulness
     • Perceived Ease of Use
     • Determinants