Effective Communication._1

Effective Communication._1

1. Non-verbal Communication.

   • Eye-contact.
     • Eye-contact is an important aspect of non-verbal communication. Making eye contact lets a person know that you are speaking to them and also it shows that you are proccessesing the information as well.
   • Personal space.
     • Touch or any for of contact can sometime be very comforting. However, you must be careful to use touch respectfully and appropriately. Sometimes touch can be misunderstood, especially if the individual is of a different culture. Always ask first what a service user would like you to do.
   • Gestues.
     • Gestures are signals used with our body to symbalise a message. some guestures such as hand signals are universally recognised, for example 'good job or okay' ( when someone put their thums up). However different gestures can be offensive.
     • Posture
       • The way you sit or stand or move can send a message. For example, shaking your head while someone is talking it might indiacte that you disagree with them.
   • Facial Expression
     • Facial expression is when the human face can convey countless of emotions through their faces. The facial expression for happiness, sadness, anger, surprise, fear and disgust are the same across cultures. It is important to match your facial expressions to the conversations you're having.

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