Mindmap
Ch. 3
Inhalt der Mindmap
Ch. 3
NB of customer expectations
Types of service expectations
- Levels of expectation
- Zone of tolerance
- Different zones
Factors influencing customer expectations
- Sources of desired expectations
- Sources of adequate expectations
- Encounter vs overall expectations
- Desired & predicted
- Management
Issues of expectations management
- Unrealistic
- Try to delight
- Try to exceed
- Escalate
- Stay ahead
Informationen
- Beschreibung
- Mindmap am Ch. 3, erstellt von Amber Moon am 31/03/2019.
- Erstellt von
- Amber Moon
- Aufrufe
- 1
- Bewertung