Unit 1 revision

Unit 1 revision

1. Effective communication- process of exchanging information in the best possible manner.

   • types of communication
     • Spoken Facial expressions Text messages written/email braille artwork music and drama 
   • interpersonal- a face to face setting
   • contexts
     • one to one  formal informal group multi-agency 

2. Language preferences

   • British sign language makaton pictures  braille gestures finger spelling 
   • communication pasports- contain information on an individuals preferred communication.
     • cultural variation- communication has different meanings to different cultures
   • help for difficulty
     • communication passports human aid technological aid

3. reflective listening- thinking about the information then reflecting on it

   • types of questions
     • open- cannot be yes or no
     • probes- dig deeper in
     • prompts- short questions prompting answer

4. non verbal communication

   • posture,movement
     • facing, gestures
       • facial expressions
       • touch, proximity
       • silence

5. theories of communication

   • Tuckman- formation cycle of group
     • forming-storming-norming-performing
       • group values- all members share a common set of beliefs
   • argyles theory
     • idea occurs-message coded- message sent
       • message recieved- message de-coded- message understood

6. Barriers

   • something which gets in the way of communication.
   • environment, language
     • personality, disability
       • alcohol and drugs
     • values and beliefs
       • aggression

7. strategies

   • something which is a solution to a barrier
     • Promoting rights
       • staff training
         • preffered method
           • Appropriate environment
             • Building relationships
     • human aids
       • advocate- speaks for others
         • mentor-advises and guides others
           • interpretor- communicates in other language
       • technological aids
         • hearing aids
         • relay systems
           • loop systems