Booking System

Booking System

1. Airlines

   • 1. Home page 2. Booking details  3. Available flights 4. Cost, customer details and payment options  5. Checking in

2. Holiday booking system

   • Travel agents
   • Booking plane tickets
   • Booking holidays
   • Rail companies
   • Cinemas
   • Theatres

3. Appointment booking systems

   • Disadvantages
     • For customers
       • They must have a computer, Internet access and basic computer skills.  - There is a small risk that hackers may intercept data and take money from the customer's account.  - Because customers must use the phone line to carry out online booking, their phone bills can increase. - If customers don't have broadband, other family members will not be able to use the phone at the same time as one person is using online booking.
     • For businesses
       • - There is less personal touch and so it is harder for companies to sell other services that may be available - There is potential for fraud and interception of account information by hackers, resulting in companies losing money.  - There are other costs involved in running the business. - There are initial costs such as buying the hardware when starting up.  - They need to retrain staff which is costly. 
   • Advantages
     • For customers
       • - There is no need spend money on transport to going to and from travel agents, airline offices, stations, and so on.  - People with disabilities find it easier than travelling to the company or organisation. - Customers can make a booking at any time of day or night. - They can make bookings quicker than discussing details over the phone. - There is no risk of double booking. - They know immediately if their booking has been successful. - Customers can look at different companies and then choose the best or cheapest option. 
     • For businesses
       • - Travel agents and airlines don't have to rent high street premises, which can be very expensive.  - Companies can employ fewer staff and so have a lower total wage bill.  - Travel agents and airlines don't have to pay running costs of a number of their offices for electricity, heating and lighting.  - The Companies can attract more customers. Internet is now used by so many people that companies can advertise to a much wider audience.