Types of Processes

Types of Processes

1. Management Processes: Provide direction and governance for an enterprise. They are generally conducted by senior leaders to set organizational goals, develop and deploy strategy to attain goals, establish and manage organization designs, and manage performance goals. Management processes also shape and manage the business and support processes used by the enterprise.

2. Business Processes: Reflect the unique competencies of the enterprise and are mission-critical. They tend to lie on, or close to, the core value-creating activities of the enterprise and are the processes that are seen nd experienced by external customers. Value-creating business processes begin and end with the external customer, tend to be large in scope, and commonly span multiple organizational components. While organizations may have hundreds of work processes, they usually have very few business processes. Since this group of processes represents the core competencies of the organization, this is where performance improvement work should be focused.

3. Support Processes: Exist to sustain the enterprise. Since the support needs of business organizations are similar, these processes tend to be fairly standard and are frequent candidates for outsourcing. The customers of support processes as well as the core business processes.