Methodology As Is / To Be

Methodology As Is / To Be

1. This management tool helps in the description and improvement of the organization's internal processes. organization's internal processes.

   • AS IS process mapping
     • The participants of this assignment are the users who are involved in the day-to-day process (key users).
   • TO BE process mapping
     • It is defining the future of the process situation, i.e. where you want to get to. The participants in this definition are generally people who have experience with the same type of process. people who have experience with the same type of process. In addition, they are people who are able to contribute to the optimization of the processes.
   • Why mapping?
     • According to market competition, process mapping is a differential within the organization. a differential within the organization, it may be possible to and obtain positive results as many as: a better understanding and as:
       • 2.Standardize, increase and improve the quality of product delivery for customer satisfaction. Standardize, enhance and improve the quality of product delivery for customer satisfaction. through documentation, a level of service quality can be maintained. level of service. In addition, this mapping allows a better knowledge of the organization and its due process, evidencing the organization and its due process, evidencing improvements in your company.
       • 1.Efficient decision making: with the help of the mapping process, it is possible to visualize the trajectory of the process within the the trajectory of the process within the organization can be visualized. Thus, it is possible to recognize what is improving, mapping optimizes time and makes decision optimizes time and makes decision making more efficient.
   • Suggestions for AS IS / TO BE Mapping
     • Key users are people who, because of their capabilities, are of great importance to the company. are of great importance at the time of developing processes because of their capabilities. is necessary to identify these professionals in order to gather information. information.
   • Identify and map processes (AS IS process mapping): Also called AS IS mapping, in this stage the current process is modeled without altering the improvements that can or should be made. AS IS, in this stage the current process is modeled without altering the improvements that can or should be applied. To do so, the following must be collected:
     • description of the business rules and each one of the involved.
     • sequence of tasks and the scenarios in which business is conducted.
     • Description of tasks, execution time
     • information input and output for better understanding understanding
     • find documents and systems that facilitate the understanding
     • It is also possible to apply questionnaires, carry out inquiries and surveys in order to understand in order to understand the organization
   • Process redesign (TO BE process modeling)
     • Here we define the solutions to the problems, evaluate the possible improvements to be applied in the process. possible improvements to be applied in the process are evaluated. of the modeling, the TO BE - new process manager, scope, objective, activities, rules and roles, objective, activities, rules and roles.
       • 1.Consensus with the client: This is the stage in which the client ratifies the the modeled process, the rules and the suggested improvements.
       • 2.Effectiveness analysis: To confirm the confirm the effectiveness of the process mapping mapping, it is possible to apply satisfaction satisfaction surveys and the use of indicators indicators, being those of efficiency. efficiency.
   • AS IS / TO BE tool should focus on the maturity of the process, so that at the end of the TO BE stage, you will maturity of the process so that at the end of the TO BE stage, you will obtain
     • Increasing adherence to the organization's strategic objectives of the organization
     • Structured to simplify and bring efficiency to the processes