Chapter 3- Attitudes and Job Satisfaction

Chapter 3- Attitudes and Job Satisfaction

1. Attitude

   • evaluative statements, favorable or unfavaorable
     • reflect how you feel about something
   • Three Components
     • Cognititve- A descrpption or belief about the way things arey
       • My supervisor gave a promotion to a cowowrker that doesn't deserve it
     • Affective- Feeling- Leads to behavorial feelings
       • I dislike my supervisor
     • Behavioral- Action
       • Im looking for other work now

2. Cognitive Dissonance

   • Contradictions between attitudes and behaviors
     • People want consistency between attitudes and behaviors
   • Reaons to go along with dissonance
     • Importance of elements creating dissonance
     • Degree of influence we think we over over these elements
     • High rewards leads people to go along with dissonance

3. Job Attitudes

   • Job Satisfaction
     • A positive feeling about a job
   • Job Involvement
     • Degree to which people identify with jobs and see work they are doing equate to high self image
   • Pyschological empowerment
     • Peoples belief in the degree their work influences their work environment
       • competencies
       • perceived autonomy
     • More empowered employees
       • be creative
       • perfect work
       • engage in helpful behavior
   • Organizational Committment
     • emotional attachment to committment

4. Perceived Organizational Support

   • Degree to which employees think that their company values their contributions
     • happens when organzations are supportive, are fair, offer voice in decisions
   • Imprtant in countries where the power distance( degree to which the people in a country accept that power is distributed inequallys) is low (US)

5. Employee Engagement

   • degree of enthusiasm a employee feels for their job
     • Having a good manager
     • Feeling appreicated by their superviisor

6. Job Satisfaction

   • what causes job satisfaction
     • Job Conditions
       • Not toxic
       • Interesting jobs that provide training, variety, independence, and control satisfy most employees. Interdependence, feedback, social support, and interaction with coworkers
       • Empowered by Leaders
     • High COre self evalustion
       • People who believe in their inner worth are more satisfied
     • Pay
     • Corporate Social Responsibility
       • self-regulated actions to benefit society or the environment beyond what is required by law, increasingly affects employee job satisfaction
   • Outcomes of job satisfaction
     • Good Performance
     • Organizational Citizenship Behavior (OCB) include people talking positively about their organizations, helping others, and going beyond the normal expectations of their jobs
     • DIrect ties to customer satisfacton
   • Job dissastificaiton
     • Exit Response
       • Directs behavior towards leaving an organization
     • voice response
       • actively and constructively attempting to improve conditions, including suggesting improvements, discussing problems with superiors, and undertaking union activity
     • Loyalty Response
       • passively but optimistically waiting for conditions to improve, including speaking up for the organization in the face of external criticism and trusting the organization and its management to “do the right thing.”
     • Neglect Response
       • passively allows conditions to worsen and includes chronic absenteeism or lateness, reduced effort, and an increased error rate