W. Edward Deming's 14 Points.

W. Edward Deming's 14 Points.

1. Create a constant purpose toward improvement.

   • Plan for quality in the long term.
     • Don't just do the same things better, find better things to do.

2. Adopt the new philosophy.

   • Embrace quality throughout the organization.
     • Put your customers' needs first, rather than react to competitive pressure – and design products and services to meet those needs.
       • Be prepared for a major change in the way business is done. It's about leading, not simply managing.
         • Create your quality vision, and implement it.

3. Stop depending on inspections.

   • Build quality into the process from start to finish.
   • Inspections are costly and unreliable

4. Use a single supplier for any one item.

   • Analyze the total cost to you, not just the initial cost of the product.
     • Use quality statistics to ensure that suppliers meet your quality standards.
       • Quality relies on consistency

5. Improve constantly

   • Emphasize training and education so everyone can do their jobs better.
   • Retrain yourself and your employees.
   • Encourage education and self improvement.

6. Use training on the job

   • Train for consistency to help reduce variation.
     • Build a foundation of common knowledge.
       • Encourage staff to learn from one another, and provide a culture and environment for effective teamwork.

7. Implement leadership.

   • Expect your supervisors and managers to understand their workers and the processes they use.
     • Figure out what each person actually needs to do his or her best.

8. Eliminate fear.

   • Make workers feel valued, and encourage them to look for better ways to do things.
     • Use open and honest communication to remove fear from the organization.

9. Break down barriers between departments.

   • Break down barriers between departments.
     • Focus on collaboration and consensus instead of compromise.

10. Get rid of unclear slogans.

    • Let people know exactly what you want
    • Don't let words and nice-sounding phrases replace effective leadership.

11. Eliminate management by objectives.

    • Look at how the process is carried out, not just numerical targets. Deming said that production targets encourage high output and low quality.
    • Measure the process rather than the people behind the process.
    • Provide support and resources so that production levels and quality are high and achievable.

12. Remove barriers to pride of workmanship.

    • Allow everyone to take pride in their work without being rated or compared.

13. Implement education and self-improvement.

    • Improve the current skills of workers.
      • Encourage people to learn new skills to prepare for future changes and challenges.

14. Make "transformation" everyone's job.

    • Analyze each small step, and understand how it fits into the larger picture.
      • Improve your overall organization by having each person take a step toward quality.