Solving Problems

Solving Problems

1. Solutions

   • Interacting with customers
     • Surveys
     • Observations
       • Contextual Inquiry
     • Research
     • Contextual Inquiry
     • Interviews
       • Avoid asking leading questions
       • Avoid asking Loaded questions
       • Avoid double-negatives
   • Create a design that’s useful to a larger audience
     • Interpretations
       • defining scenarios
       • Using Persona as a tool
       • use cases
     • Deriving goals
     • Explaining the problems with the logical argument
     • Observing Patterns
     • Causes??
   • “solutions” to the problems is a step by step process
     • But the problem is never solved
     • everyone’s problems are personal