656733
Beschreibung
Mindmap von lucykatewarman1227, aktualisiert more than 1 year ago
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Erstellt von lucykatewarman1227
vor etwa 10 Jahre
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Effective Verbal Communication involves:
- clear speech, pronouncing words
correctly, sounding the ends of words
- avoiding slang including
regional words and phrases
- avoiding jargon, including
unnecessary use of acronyms and
words
- use of fomal/informal and age-appropriate language
- pace, tone and pitch
- use of non - discriminatory language
- active listening skills
- knowing how to use
questions effectively
- using skills to keep a conversation
going
- understanding cultural
differences
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