Interpersonal Skills

Interpersonal Skills

1. Verbal Skills

   • Appropriate use of questions
     • Avoid closed questions
       • beginning of conversation i.e Have you been here before?
     • Open questioning

2. Non Verbal skills

   • Eye contact
   • Body posture/body space - limited use of closed arms
   • Burnards Zone of attention
   • Mirroring
   • Body language

3. Barriers

   • Cultural factors
     • Language - Misinterpretations,
       • Overcome with the use of an interpreter, visual aids aids direct and clear view
   • Anxiety
     • Cause distraction restricting a conversation.
       • Minimal conversation and open body language. Distraction techniques. Removal from situation to avoid more distress
   • Stroke
     • Communication delay, speech problems
       • Slurred or slow speech
         • Use of flashcards, eye contact along with slow , clear response, An all about me document
           • visual aids - non verbal responses encouraged such as head nod, eye expressions, finger movements