TRAINING

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E M P L O Y E E T R A I N I N G

MOST COLISSIONS, CRASHES AND OTHER AIRLINE MISHAPS, RESULT FROM ERRORS BY THE PILOT OR AIR TRAFFIC CONTROLLER.

EMPLOYEE TRAINNING IS AN IMPORTANT H R ACTIVITY

TYPES OF TRAINNING

GENERAL: COMMUNICATION SKILLS, SPECIFIC:

COMPUTER SYSTEMS APPLICATION AND PROGRAMS BASIC LIFE

CUSTOMER SERVICE CREATIVITY

EXECUTIVE DEVELOPMENT CUSTOMER EDUCATION

PERSONAL GROWTH LEADERSHIP

SALES SAFETY

SUPERVISOR SKILLS ETHICS

TECHNOLOGICAL SKILLS TEAM BUILDING

CONFLICT RESOLUTION

T R A I N I N G M E T H O D S

ON-THE-JOB EMPLOYEES LEARN HOW TO DO SIMPLY BY PERFORMING

JOB-ROTATION EMPLOYEES WORK AT DIFFERENT JOBS IN A PARTICULAR AREA

MENTORING-AND-COACHING EMPLOYEES WORK WITH AN EXPERIENCED WORKER WHO PROVIDES INFORMATION AND SUPPORT

WORKBOOKS/MANUALS EMPLOYEES REFER TO TRAINING WORKBOOKS AND MANUALS

TECHNOLOGY-BASED TRAININ METHODS:

CD/ROM/DVD/VIDEOTAPES/PODCATS

VIDEOCONFERENCING/TELECONFERENCING/SATELLITE TV

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