Chapter 6 Planning Project, Part 3

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Introduction

The overall project management plan to effectively need to plan the scope, schedule, and cost dimensions of a project. Some project managers neglect planning in other knowledge areas quality, resource, communication, risk, procurement, and stakeholder management. It is important to skillfully plan all of these additional areas because they are also crucial to project success.

Project Quality Management

The project quality management ensures that the project will satisfy the stated or implied needs for which it was undertaken. Key outputs produced as part of project quality management planning include a quality management plan and quality metrics.

The International Organization for Standardization (IOS) defines quality as the degree to which a set of inherent characteristics fulfill requirements

Conformance to requirements means that that project's processes and products meet written specifications.

Ex. Topics are written in English, Chinese, and Japanese

Fitness for use means a product can be used as it was intended.

Ex. Topics are written in English but later translated into Chinese and Japanese causing confusion for being faulty

Project management involves meeting or exceeding stakeholder needs and expectations. To understand quality means to the stakeholders, the project team must develop good relationships with them- especially the main customer for the project. After all the customer ultimately decides if the quality level is acceptable. Many projects fail because the project team focuses only on meeting the written requirements for the main products being produced and ignores other stakeholder needs and expectations for the project. Quality, therefore, must be considered on an equal level of importance with project scope, schedule, and cost. Meeting only written requirements is not sufficient.

Planning Quality Management

Quality planning includes identifying which quality standards are relevant to the project and how best to satisfy those standards. It also involves designing quality into the products and services of the project as well as the processes involved in managing the project. It is important to describe important factors that directly contribute to meeting customer requirements.

Quality Metrics

Metric is a standard of measurement

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