Concepts in eCommerce - created from Mind Map

Seite 1

Ecommerce

EBusiness

Internet Economy

Mass Customisation

Network Production

USES

GROWTH

electronic communications and digital information processing technology in business transactions to create, transform, and redefine relationships for value creation between or among organizations, and between organizations and individuals.

Economic

Marketing & Customer interaction

Technology

cost of communication, cheaper & faster infrastructure, pervasive electronic transactions, customer service models.

global reach, more informed customer service models

compressions, open system technologies & standards, convergence

Definition

Primary Processes

The transformation of an organization’s processes to deliver additional customer value through the application of technologies, philosophies and computing paradigm of the new economy.

Production Processes

Customer-focused processes

Internal management processes

which include procurement, ordering, and replenishment of stocks; processing of payments; electronic links with suppliers; and production control processes, among others;

promotional and marketing efforts, selling over the Internet, processing of customers’ purchase orders and payments, and customer support, among others

employee services, training, internal information-sharing, video-conferencing, and recruiting. Electronic applications enhance information flow between production and sales forces to improve sales force productivity.

pertains to all economic activities using electronic networks as a medium for commerce or those activities involved in both building the networks linked to the Internet and the purchase of application services such as the provision of enabling hardware and software and network equipment for web-based/online retail and shopping malls (or ‘‘e-malls’’)

allow customers to choose and order products according to their personal and unique specifications

the parceling out of the production process to contractors who are geographically dispersed but who are connected to each other via computer networks