Topic 2 - Destination Management

Seite 1

Outline for today

Key Phrase and Terms

Project Management

Project Charter

Creating the Project Charter

The big picture scope;customer demands; deliverables outlined.

Working as a team

Team member commitments clarified

Team meetings, guidelines and tasks identified

Developing the project plan

Detail the scope - what has to be domne in detail

Boundaries developed, schedule, budget, estimates

Risk Assessment

Doing the Project

Monitor progress and negotiate change if needed

Closing out the project

Deliver

Customer Feedback, evaluate satisfaction

Capture "lessons learned"

Seite 2

Characteristics of a project plan

Any definition of project management would include the following...

- a temporary and finite process

- time constraints

- end product must be definable at the beginning

- a process with goals and objectives

- it involves;

- producing something

- for someone

- meeting a set standard

- using resources

- materials, skills, people, information, funds, equipment

- breaking tasks into manageable subtasks

- identifying a pathway in which to complete tasks

Aren't project management and managing really the same?

No!

A project is done only once

Most jobs are ongoing or repetitive

Managing one time jobs is different from managing ongoing ones

Getting married is an event that you can project manage

Staying married requires ongoing management

Seite 3

Define Carefully

The nature of the project based on...

The demands of the customer and sponsor

Who is the customer?

Unit coordinator, local lecturer plus...

Shire, County Council, City Council or business

Sponsor?

Unit coordinator or local lecturer

What is their brief?

A brief is not the same thing as a charter

What it needs to include as a document;

- an overview of the project and its scope

- project boundaries in time and space

- define the criteria for success

- do an initial risk assessment

- ethics clearance issues

- preliminary role definitions for team members

- set deadlines for deliverables

- do a preliminary budget

- develop a list of requirements, reports

- identify constraints

How to create a project charter (Martin & Tate)

Document

Convey purpose and requirements

Who what why and when!

Deliverables;

- product

- service

-process

-plan

11 activities or process to drawing up the charter

Seite 4

Write an overview of the project scope

- define the customer expects

-core purpose of the project

- give the project a working name

- identifying the customer / sponsors

- identify deliverables

Determine the boundaries

- Where does it start & end

- boundaries as well as a spatial one is a time issue

Generic life cycle stages

- create concept or definition

- design or plan

- test or install

- produce or implement (Students will submit & Present)

-retire (return items, finalise accounts ... party!)

Define the customers criteria for acceptance

what factors are critical to customers and sponsors?

what needs to be included?

quality

quantity/length

presentation criteria

written report criteria

Seite 5

Determine the required reviews and approvals

Who wil do this?

- sponsor

- customers

- self, team , or some team members

- Review helps team determine its progress

- are there certain approvals need to move from stage to stage

Establish risk limits

- risk limits help you think about prevention and corrective measures

- risk is the uncertainty of not being able to deliver!

- time issues

- resource issues

- skill issues

-personal issues

Select a project leader

Leader needs skills in.....

leadership

facilitation of team work

coordination of tasks

communication (written and verbal), sensitivity, insight, authority

Knowledge of project management

Team members

You know who are are so...

Assess the particular skills of each member

Knowledge and background

Attendance issues

Seite 6

Set deadlines!!!

Each interim deliverable

Final deliverables

Other deadlines

Set staffing limits

- you know your staffing limits for the number of people working on the project but...

- set time commitment limits

- commitment to meetings

Set spending limits

- distance (transport costs)

- overnight stays

- food allowance

- in kind support

- printing and associated costs with final delivery

Create a list of required reports

include what they entail

presentations and written elements

reports required by the customer/sponsor

internal reports for team

Organisational constraints and priorities

E.g.

- limited - external funding

- No further staff/ team members leave or drop out

-only 3 hours per week of class time

- limits to availability of staff member

- limited time for meetings

Seite 7

Assemble the Project Charter

Project Scope;

Objective, customer , needs, requirements, final deliverable, criteria for acceptance.

Project Scope risks - risk limits

Project Resources;

- Team Assignments

- Deadlines

- Staffing Limits

- Spending limits

Project Status reports

- reports required