the need for change pt. a - created from Mind Map

Seite 1

the concept of business change

key performance indicators

key principles of the Force Field Analysis theory

by helen nguyen

what is change

pressures for change

proactive vs. reactive

management

alteration in the internal or external environments

adoption of new ideas or practices

the way things are perceived

new way of dealing with problem

planned or unplanned

processes and procedures

result of pressures from the external or internal environment

new competition

technology

global markets

internal issues

gaps in the market

society changes

customer tastes

state of economy

profit

restructure

mergers

proactive

reactive

foreseeing changes in the dynamic environment and taking advantage

responding to an event that has impacted the business

consultative management style is best

skills

involves input seeking

communicating

planning

leading

decision making

what are they

why

needs a point of comparison to be relevant

types of koi

criteria used as a measure of the success of a particular area of the business’s operations

provide data to drive change/review performance

Identify areas of concern

identify high performing staff

identify staff that should be rewarded

monitors employee performance

managing employees

operations management

change

rate of productivity growth

rate of staff absenteeism

level of staff turnover

number of workplace accidents

how many inputs it takes to produce an output

number of staff who do not show up to work

number of staff leaving the business that need to be replaced

number of staff involved in incidents

percentage of market share

number of customer complaints

level of wastage

portion of the market controlled by a particular business

number of customers who are not satisfied with the performance of a business and have notified them of their concerns

amount of waste or unnecessary materials created through the production

net profit figures

number of sales

money earned after deducting expenses from revenue

number of products sold

when it comes to change, there will be driving, and restraining factors

a decision making tool

steps

benefits

disadvantages

driving forces must push through the restraining forces for a successful change to occur

identify the driving, and restraining forces

analyse the forces that can be changed

develop an action plan/strategies on what can be changed

identify and analyse forces that work for change and against it

helps decide if change is worth pursuing

will be able to make use of the drivers for change to ensure everything is successful

need commitment for an efficient force field analysis of accurate data

can cause tension amongst employees