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Business Communications Practice #1

Beschreibung

9-12 FBLA Business Communications Quiz am Business Communications Practice #1, erstellt von Connie Westcott am 21/04/2018.
Connie Westcott
Quiz von Connie Westcott, aktualisiert more than 1 year ago
Connie Westcott
Erstellt von Connie Westcott vor etwa 6 Jahre
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Zusammenfassung der Ressource

Frage 1

Frage
Effective listening requires an open mind.
Antworten
  • True
  • False

Frage 2

Frage
Repeating the subject line information in the first sentence of a memo or e-mail is redundant and should be avoided.
Antworten
  • True
  • False

Frage 3

Frage
Because an application letter is a persuasive letter, organize it as you would a sales letter.
Antworten
  • True
  • False

Frage 4

Frage
Good listening skills can improve speaking skills.
Antworten
  • True
  • False

Frage 5

Frage
Most people remember what they hear much longer than what they see.
Antworten
  • True
  • False

Frage 6

Frage
In the closing of an oral presentation, you should summarize main points.
Antworten
  • True
  • False

Frage 7

Frage
A letter with mixed punctuation has a comma after the salutation and no mark of punctuation after the complimentary close.
Antworten
  • True
  • False

Frage 8

Frage
The central idea of the message is the same as the purpose of the message.
Antworten
  • True
  • False

Frage 9

Frage
The proofreader's mark # means that a number needs to be inserted.
Antworten
  • True
  • False

Frage 10

Frage
Though people around the world speak different languages, nonverbal communications, such as gestures and facial expressions, generally have the same meaning.
Antworten
  • True
  • False

Frage 11

Frage
In an active voice, the subject of the sentence performs the action of the verb.
Antworten
  • True
  • False

Frage 12

Frage
In positive responses, the main idea of the letter comes before the letter's supporting information.
Antworten
  • True
  • False

Frage 13

Frage
Nonverbal messages cannot stand alone or accompany verbal messages.
Antworten
  • True
  • False

Frage 14

Frage
Authorities generally agree that speaking is the weakest link in oral communication.
Antworten
  • True
  • False

Frage 15

Frage
Proofreading the hard copy, even after proofing on screen, helps guarantee the accuracy of a document.
Antworten
  • True
  • False

Frage 16

Frage
The "strong slot" in a sentence is at the beginning of the sentence.
Antworten
  • True
  • False

Frage 17

Frage
Nonverbal language reflects the values of the culture to which it belongs.
Antworten
  • True
  • False

Frage 18

Frage
Primary research is typically undertaken after conducting a review of secondary data.
Antworten
  • True
  • False

Frage 19

Frage
The audience for most business writing is seldom neutral.
Antworten
  • True
  • False

Frage 20

Frage
The grapevine is no more and no less accurate than any other communication.
Antworten
  • True
  • False

Frage 21

Frage
colleague, congradulate, harass
Antworten
  • 2 misspelled words
  • 1 misspelled words
  • 3 misspelled words
  • 0 misspelled words

Frage 22

Frage
prevelent, calender, mathmatics
Antworten
  • 0 misspelled words
  • 1 misspelled words
  • 3 misspelled words
  • 2 misspelled words

Frage 23

Frage
mileage, exaggerate, efficiency
Antworten
  • 2 misspelled words
  • 1 misspelled words
  • 0 misspelled words
  • 3 misspelled words

Frage 24

Frage
beneficial, tarriff, serviceable
Antworten
  • 2 misspelled words
  • 1 misspelled words
  • 0 misspelled words
  • 3 misspelled words

Frage 25

Frage
dictionery, competant, witholding
Antworten
  • 1 misspelled words
  • 2 misspelled words
  • 3 misspelled words
  • 0 misspelled words

Frage 26

Frage
impatient, interceed, lible
Antworten
  • 0 misspelled words
  • 2 misspelled words
  • 1 misspelled words
  • 3 misspelled words

Frage 27

Frage
If nonverbal cues and verbal messages conflict, the receiver will likely
Antworten
  • believe the verbal message.
  • believe the nonverbal cue.
  • stop believing anything that is said.
  • leave the room.

Frage 28

Frage
A proofreader's mark of three lines drawn under a letter or word means
Antworten
  • omit.
  • leave as is.
  • capitalize.
  • move.

Frage 29

Frage
A way to encourage feedback from listeners when you are giving instructions is to
Antworten
  • keep talking unless you see that the listeners are confused.
  • pause.
  • repeat the instructions immediately.
  • wait until all instructions have been given.

Frage 30

Frage
Which of the following is not true of nonverbal communication?
Antworten
  • Nonverbal messages can be avoided.
  • Nonverbal messages may have different meanings for different people.
  • Nonverbal messages can contradict the accompanying verbal message.
  • Nonverbal messages may be intentional or unintentional.

Frage 31

Frage
Many bad listening habits develop becuase
Antworten
  • people hear more slowly than most people speak.
  • people hear more quickly than most people speak.
  • body language interferes with the speaker's message.
  • of lack of preparation for communication with others.

Frage 32

Frage
In delivering an oral presentation, the most important consideration is that the
Antworten
  • content is secondary to the delivery style.
  • technologically advanced presenter must use presentation software.
  • content is accurate.
  • content is humorous.

Frage 33

Frage
Body language
Antworten
  • is very similar in most cultures.
  • includes facial expressions and gestures.
  • is always complex to read.
  • is easy to interpret because each symbol has only one meaning.

Frage 34

Frage
Emphasizing positive aspects in any speaking situation
Antworten
  • may make listeners uncomfortable.
  • make make listeners suspicious.
  • is not necessarily the best presentation strategy.
  • is good business practice.

Frage 35

Frage
Visuals and handouts for an oral presentation should be
Antworten
  • used only for presentations of more than 20 minutes.
  • appropriately designed and distributed, if used.
  • kept to a minimum so that attention will be focused on the speaker.
  • professionally prepared so there are no errors.

Frage 36

Frage
You will make an initial oral presentation to a board of directors of an international company. All members of the board are competent speakers of English as a second language. You should
Antworten
  • enunciate precisely and speak more slowly than normal.
  • speak as you normally would in a business setting.
  • eliminate body language because it may be offensive.
  • use humor generously to break the ice.

Frage 37

Frage
When visuals are used effectively, the audience will
Antworten
  • retain the message for a longer time.
  • take better notes.
  • participate more freely in discussion.
  • look at the visuals instead of listening to the presentation.

Frage 38

Frage
What part of the face provides the most nonverbal feelings?
Antworten
  • The color of the face
  • The lips
  • The mouth
  • The eyes

Frage 39

Frage
Which of the following is the best beginning to a letter asking for a completion of a survey?
Antworten
  • Imagine yourself in a prestigious luxury car, tailored to your individual preferences.
  • Complete this survey about luxury cars, and you'll receive a $100 gift certificate.
  • I am conducting a market survey and would like your opinion on luxury cars.
  • Please complete the enclosed survey about luxury cars; return it in the envelope.

Frage 40

Frage
E-mail and phone messages are used
Antworten
  • in place of business letters.
  • to communicate to colleagues in your office.
  • to communicate quickly.
  • to communicate large pieces of information.

Frage 41

Frage
E-mail messages should be written
Antworten
  • when you don't have time to write a letter.
  • in a format like a memo.
  • when you already know the person.
  • when you don't expect an answer.

Frage 42

Frage
Linda sends a short report to top management including the plant where she works about her findings on the attitudes of workers on the job. Which of the following formats should Linda use?
Antworten
  • Letter format
  • Form report
  • A formal report format
  • Memo format

Frage 43

Frage
Curtis needs to tell his employees about the company's new policies. Writing a memo means that
Antworten
  • all employees will need to stop working at the same time.
  • everyone will have a written record of the new policies.
  • Curtis can immediately get feedback from the employees.
  • the employees will abide by all of the policies.

Frage 44

Frage
An application letter should be organized as a
Antworten
  • persuasive message.
  • routine message.
  • special letter.
  • good news message.

Frage 45

Frage
Mardy's customer service letter includes a heading, inside address, body, and closing. What is missing?
Antworten
  • The order number
  • Copy notation
  • The greeting
  • The inquiry

Frage 46

Frage
Which type of grammatical error occurs in the following sentence? "While reviewing the report, the fire alarm sounded, and everyone left the building."
Antworten
  • Dangling modifier
  • Passive voice
  • Redundancy
  • Expletive

Frage 47

Frage
A thank-you letter following a job interview
Antworten
  • is a professional courtesy expected only for executive-level positions.
  • should not mention the expected call or letter that will convey the employer's decision.
  • should be sent even if you have decided the position was not right for you.
  • is written in inductive order.

Frage 48

Frage
Kevin needs to give an immediate account of a sales conference to ten people. Which of the following is not an appropriate way to communicate this information?
Antworten
  • Business letter
  • Report
  • Memo
  • E-mail

Frage 49

Frage
Reference initials in a letter
Antworten
  • may reflect the initials of all people involved in the creation of a letter.
  • always appear as the very last item in the letter.
  • must be included on every business letter.
  • consist of the capital letter initials of the person who authored the letter.

Frage 50

Frage
A report usually starts with
Antworten
  • a tabulation of details included.
  • the reason for writing the report.
  • a presentation of the facts.
  • the conclusion based on the facts.

Frage 51

Frage
The subject line
Antworten
  • directs a letter to a specific person.
  • sets the stage for the receiver to understand the message.
  • provides a record of how the letter was sent.
  • is used only when composing electronic (e-mail) messages.

Frage 52

Frage
Which sentence mot correctly applies effective writing principles?
Antworten
  • You should have completed a credit application.
  • If you don't return our calls, we can't help you.
  • Your savings start earning interest on the day of deposit.
  • Your order will be delayed because its size was quite unusual.

Frage 53

Frage
Which word has the unfavorable tone?
Antworten
  • Inexpensive
  • Bargain
  • Cheap
  • Lower-price

Frage 54

Frage
Which phrase or statement best reflects elements of effective writing?
Antworten
  • Thank you in advance, I remain ...
  • Enclosed please find ...
  • Kindly be advised ...
  • Here is the bulletin.

Frage 55

Frage
When initially reading a document for content, which question should not be considered?
Antworten
  • Are any words or groups of words repeated?
  • Are there any missing words?
  • Are the margins correct?
  • Does the material make sense?

Frage 56

Frage
Which set of words would be detected by the spell check feature on your computer?
Antworten
  • Walk, walke
  • Effect, affect
  • An, and
  • Form, from

Frage 57

Frage
Which of the following is not a proofreading technique?
Antworten
  • Rely only on the spelling and grammar checker on your computer
  • Read aloud
  • Read slowly
  • Read the paper backwards

Frage 58

Frage
Following the first draft of a document, the editor must apply the following techniques except
Antworten
  • how to organize the material that remains.
  • how to adjust the wording so as to achieve the objective.
  • verifying correct punctuation.
  • what material should be added or left out.

Frage 59

Frage
Chad sat at his computer this morning, and made a preliminary draft of his speech.
Antworten
  • The sentence has incorrect punctuation.
  • The sentence has correct punctuation.

Frage 60

Frage
We will, of course, attempt to complete the Gulf Shores Project by the deadline; but, as you know, we have had several delays.
Antworten
  • The sentence has incorrect punctuation.
  • The sentence has correct punctuation.

Frage 61

Frage
Judy attended UVA for her first two years then she transferred to Va Tech to complete her bachelor's degree.
Antworten
  • The sentence has incorrect punctuation.
  • The sentence has correct punctuation.

Frage 62

Frage
However fast the train may go, a plane is still faster.
Antworten
  • The sentence has incorrect punctuation.
  • The sentence has correct punctuation.

Frage 63

Frage
The condo we plan to rent has five rooms; a kitchen, a living room, a bathroom, and two bedrooms.
Antworten
  • The sentence has incorrect punctuation.
  • The sentence has correct punctuation.

Frage 64

Frage
The rule that I consider most important is found on page 5.
Antworten
  • The sentence has incorrect punctuation.
  • The sentence has correct punctuation.

Frage 65

Frage
I was delighted to see the red, white, and blue flag, waving proudly in the breeze.
Antworten
  • A) The sentence has incorrect punctuation.
  • B) The sentence has correct punctuation.

Frage 66

Frage
Drunk drivers who are responsible for taking lives, should have their licenses revoked.
Antworten
  • The sentence has incorrect punctuation.
  • The sentence has correct punctuation.

Frage 67

Frage
Relatively few of your classes, however, are held in the Tanner Building.
Antworten
  • The sentence has incorrect punctuation.
  • The sentence has correct punctuation.

Frage 68

Frage
We discovered that those kind of form letters do not get results. Did you see the picture of President Bush and myself in Newsweek?
Antworten
  • Only the first sentence is grammatically correct.
  • Only the second sentence is grammatically correct.
  • Both sentences are grammatically correct.
  • Both sentences are grammatically incorrect.

Frage 69

Frage
None of the damage to the materials is covered by insurance. Neither the manager nor the staff members has heard about the merger.
Antworten
  • Both sentences are grammatically correct.
  • Only the first sentence is grammatically correct.
  • Both sentences are grammatically incorrect.
  • Only the second sentence is grammatically correct.

Frage 70

Frage
Being that the meeting starts in an hour, we must leave immediately. Corporate headquarters is being moved to Seattle
Antworten
  • Only the second sentence is grammatically correct.
  • Only the first sentence is grammatically correct.
  • Both sentences are grammatically incorrect.
  • Both sentences are grammatically correct.

Frage 71

Frage
This month's sales figures are better than last month's. Who's telephone was reported out of order?
Antworten
  • Both sentences are grammatically incorrect.
  • Both sentences are grammatically correct.
  • Only the first sentence is grammatically correct.
  • Only the second sentence is grammatically correct.

Frage 72

Frage
Of us all, you are in the most advantageous position. Every letter and report is used to increase company visibility.
Antworten
  • Both sentences are grammatically incorrect.
  • Only the second sentence is grammatically correct.
  • Both sentences are grammatically correct.
  • Only the first sentence is grammatically correct.

Frage 73

Frage
Being accurate is more important than to be speedy. IBM wants its staff to follow these new regulations.
Antworten
  • Only the first sentence is grammatically correct.
  • Both sentences are grammatically correct.
  • Both sentences are grammatically incorrect.
  • Only the second sentence is grammatically correct.

Frage 74

Frage
What would management do if us technicians went on strike? My supervisor does not write very good
Antworten
  • Both sentences are grammatically incorrect.
  • Both sentences are grammatically correct.
  • Only the second sentence is grammatically correct.
  • Only the first sentence is grammatically correct.

Frage 75

Frage
Mr. Tokheim said that it was not him who suggested the change. Two senators-elect will be on the program.
Antworten
  • Only the first sentence is grammatically correct.
  • Both sentences are grammatically incorrect.
  • Only the second sentence is grammatically correct.
  • Both sentences are grammatically correct.

Frage 76

Frage
I wish I were as knowledgeable as Mr. Dunahee. Unless they are enforced, there is no point in laying down any rules.
Antworten
  • Only the second sentence is grammatically correct.
  • Only the first sentence is grammatically correct.
  • Both sentences are grammatically correct.
  • Both sentences are grammatically incorrect.

Frage 77

Frage
You should not feel badly about missing the meeting. Both Ms. Blank and Mr. South are to be promoted.
Antworten
  • Both sentences are grammatically incorrect.
  • Only the second sentence is grammatically correct.
  • Only the first sentence is grammatically correct.
  • Both sentences are grammatically correct.

Frage 78

Frage
The most __________________ way to improve spelling is to improve pronunciation.
Antworten
  • effective
  • affective

Frage 79

Frage
Linda Cate was _____________________ the telecommunications specialist with Xerox.
Antworten
  • formerly
  • formally

Frage 80

Frage
Our CEO is never ____________ to suggestions for cutting costs.
Antworten
  • averse
  • adverse

Frage 81

Frage
Does the new ______________ show the company's Web address?
Antworten
  • stationery
  • stationary

Frage 82

Frage
Can you _______________ a method for polling customer opinion?
Antworten
  • devise
  • device

Frage 83

Frage
In a conversation with a "problem" customer, it is good psychology to look for an opportunity to ______________ that customer.
Antworten
  • compliment
  • complement

Frage 84

Frage
Can you name the ___________ of Alabama?
Antworten
  • capitol
  • capital

Frage 85

Frage
Every punctuation rule and grammar ___________ has been mastered by our editors.
Antworten
  • principle
  • principal

Frage 86

Frage
That's an interesting idea, but I have an ______________ different proposal.
Antworten
  • altogether
  • all together

Frage 87

Frage
A large ______________ of our employees must file federal tax forms before the end of the fiscal year.
Antworten
  • percentage
  • percent

Frage 88

Frage
Is Dr. Karen Boushea an M.D., a Ph.D., an Ed.D., or a D.D.S.?
Antworten
  • The sentence has incorrect capitalization.
  • The sentence has correct capitalization.

Frage 89

Frage
All students are required to take Personal Finance before they can receive a bachelor of science or bachelor of arts degree.
Antworten
  • The sentence has incorrect capitalization.
  • The sentence has correct capitalization

Frage 90

Frage
For the answer to exercise 6, see unit 9, page 278.
Antworten
  • This sentence has incorrect capitalization.
  • This sentence has correct capitalization.

Frage 91

Frage
Are the application letter and resume to be submitted in a Manila folder?
Antworten
  • This sentence has incorrect capitalization.
  • This sentence has correct capitalization.

Frage 92

Frage
The state of Florida sometimes experiences freezing Winter weather.
Antworten
  • This sentence has incorrect capitalization.
  • This sentence has correct capitalization.

Frage 93

Frage
The Federal Reserve Board will be meeting in the state of Washington.
Antworten
  • This sentence has incorrect capitalization.
  • This sentence has correct capitalization.

Frage 94

Frage
How many errors? February 21, 2005/Mr. Johnson Shank/9,200 Lakeview Drive/Foley, AL 365350626
Antworten
  • 1 error
  • 3 or more errors
  • 2 errors
  • 0 errors

Frage 95

Frage
How many errors? Dear Mr. Johnson;
Antworten
  • 2 errors
  • 0 errors
  • 3 or more error
  • 1 error

Frage 96

Frage
How many errors? We are pleased to enclose your new Lenox Square credit card. You may use these
Antworten
  • 3 or more errors
  • 2 errors
  • 0 errors
  • 1 error

Frage 97

Frage
How many errors? card in both our Lenox Square and Buckhead location. Since you have such a fine
Antworten
  • 3 or more errors
  • 2 errors
  • 0 errors
  • 1 error

Frage 98

Frage
credit record you will be able to charge as much $4,000.00 of our impeccably-tailored clothing and accessories.
Antworten
  • 2 errors
  • 3 or more errors
  • 0 errors
  • 1 error

Frage 99

Frage
How many errors? Hour annual spring sale starts on april 31. A broshure describing our exciting bargans
Antworten
  • 0 errors
  • 2 errors
  • 1 error
  • 3 or more errors

Frage 100

Frage
are enclosed, too.
Antworten
  • 0 errors
  • 3 or more errors
  • 1 error
  • 2 errors
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