Quiz
CHAPTER 1-3
Dieses Quiz hat ein Zeitlimit und öffnet sich deshalb im gewohnten Player.
Fragen in diesem Quiz (10)
1FOUR (4) guest cycle stage INCLUDE:
- APre-arrival
- BDeparture
- CIn-house
- DAll of the above
2Bell boy duties include handling guest luggage and receiving payment from guest.
- ARichtig
- BFalsch
3Front office department night shift will start on 9.00 p.m until 5.00 a.m.
- ARichtig
- BFalsch
4Pick from the following list the front office personnel team.
- ADoor attendant
- BConcierge
- CTelephone operator
- DPublic area attendant
- EF&B Service personnel
- FNight Auditor
5Being a front desk officer will never be easy! Below are some of the quality needed to be a good front desk officer. Tick the most accurate answer.
- ACalm
- BHelpful
- CPlayful
- Demphatetic
- EClumsy
- FTactful
- GUnderstanding
6__________________ while handling customer problem is not because you are wrong but because it means you accept responsibility.
- AAccepting and not blaming others
- BNot giving excuses
- CApologize
- DSummarizing guest problems
7Arrange the following reservation activities accordingly.
1) Determine room and rate availability
2) Create reservation record
3) Produce reservation report
4) Maintain reservation records
5) Confirm reservation record
6) Research, plan and monitor reservation- A1,2,3,4,5,6
- B4,3,2,1,5,6
- C6,4,5,3,2,1,
- D1,2,5,4,3,6
8Property direct reservation can only be made through fax, email and telephone call.
- ARichtig
- BFalsch
9People travel around the world because of several reasons. It INCLUDE:
- ABusiness
- BPleasure
- CEducation
- DFamily
- EReligious
- FSports event
10Rack rate are given to walk-in guests.
- ARichtig
- BFalsch
Informationen
- Beschreibung
- THIS QUIZ IS CONSIST OF INTRODUCTION TO FO, COMMUNICATION SKILL AND RESERVATION
- Autor
- aailajamila.yuso
- Sprache
- English
- Aufrufe
- 32
- Schlagwörter
- Bewertung
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