Quiz
CHAPTER 1-3
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Perguntas do quiz (10)
1FOUR (4) guest cycle stage INCLUDE:
- APre-arrival
- BDeparture
- CIn-house
- DAll of the above
2Bell boy duties include handling guest luggage and receiving payment from guest.
- AVerdadeiro
- BFalso
3Front office department night shift will start on 9.00 p.m until 5.00 a.m.
- AVerdadeiro
- BFalso
4Pick from the following list the front office personnel team.
- ADoor attendant
- BConcierge
- CTelephone operator
- DPublic area attendant
- EF&B Service personnel
- FNight Auditor
5Being a front desk officer will never be easy! Below are some of the quality needed to be a good front desk officer. Tick the most accurate answer.
- ACalm
- BHelpful
- CPlayful
- Demphatetic
- EClumsy
- FTactful
- GUnderstanding
6__________________ while handling customer problem is not because you are wrong but because it means you accept responsibility.
- AAccepting and not blaming others
- BNot giving excuses
- CApologize
- DSummarizing guest problems
7Arrange the following reservation activities accordingly.
1) Determine room and rate availability
2) Create reservation record
3) Produce reservation report
4) Maintain reservation records
5) Confirm reservation record
6) Research, plan and monitor reservation- A1,2,3,4,5,6
- B4,3,2,1,5,6
- C6,4,5,3,2,1,
- D1,2,5,4,3,6
8Property direct reservation can only be made through fax, email and telephone call.
- AVerdadeiro
- BFalso
9People travel around the world because of several reasons. It INCLUDE:
- ABusiness
- BPleasure
- CEducation
- DFamily
- EReligious
- FSports event
10Rack rate are given to walk-in guests.
- AVerdadeiro
- BFalso
Informações
- Descrição
- THIS QUIZ IS CONSIST OF INTRODUCTION TO FO, COMMUNICATION SKILL AND RESERVATION
- Autor
- aailajamila.yuso
- Idioma
- English
- Visualizações
- 32
- Etiquetas
- Avaliação
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