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P.Q.R

Description

mapa conceptual

Mind Map by Laura Sandoval M, updated more than 1 year ago

	Created by Laura Sandoval M over 9 years ago

205

Resource summary

P.Q.R

PETICIONES QUEJAS Y RECLAMOS
1. PROCESOS PARA RESPONDER A LOS CLIENTES
2. PETICONES
  1. QUEJAS
  2. RECLAMOS
3. Temas del P.Q.R
  1. canal de comunicacion usados P.Q.R
    1. verbal
      1. Escrita
        Fax
        Correo electronico
  2. Medios en el que opera
    1. Llamada telefonica
      1. email
        chat
        redes sociales
  3. APLICACIONES
    1. Servicios financieros
      1. Seguros
        Servicios medicos
        Seguridad social
        Turismo y transporte
        Servicios publicos
        Consumo masivo
        Telecomunicaciones

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