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SAB7#115_Communication methods
- Categories
- Interactive communication
- Someone provides information and others receive
and respond. (Meetings, phone calls, video
conference)
- Someone provides information and others receive
and respond. (Meetings, phone calls, video
conference)
- Push communication
- The sender provides information, but doesn't
expect feedback (letters, reports, e-mail, voice
message)
- The sender provides information, but doesn't
expect feedback (letters, reports, e-mail, voice
message)
- Pull Communication
- The information is in a central location, the
recipients are responsable for retrieving
(intranet, e-learning, data bases)
- The information is in a central location, the
recipients are responsable for retrieving
(intranet, e-learning, data bases)
- Interactive communication
- Meetings
- Limit of time, Schedule, meet regularly, not too
often, purpose, create an agenda, distribute the
agenda, stick to the agenda, let people know their
responsibilities, invite the right people, assign
deliverables and time limits, prepare a minute an
document it
- Limit of time, Schedule, meet regularly, not too
often, purpose, create an agenda, distribute the
agenda, stick to the agenda, let people know their
responsibilities, invite the right people, assign
deliverables and time limits, prepare a minute an
document it
- Communication channels
- Those increases when a
stakeholder is added
- (N(N-1) )/2
N= the
number of
people
- (N(N-1) )/2
N= the
number of
people
- Those increases when a
stakeholder is added
- Communication Blockers
- Noisy surrondings, distance, improper
encoding of messages, negative
statements, hostility, language and culture
- Noisy surrondings, distance, improper
encoding of messages, negative
statements, hostility, language and culture
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