3441590
Description
Mind Map by mollyjones, updated more than 1 year ago
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Created by mollyjones
over 8 years ago
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Operations Management Function 
- Operations system
- Inputs
- Resources such as raw materials, labour, plant, equipment, capital, information used in any
organisational production system
- Resources such as raw materials, labour, plant, equipment, capital, information used in any
organisational production system
- Transformation
- The process involved in converting inputs into outputs
- The operations process and systems will vary according to the
- - Type of goods and services being produced - Size of the organisation - Number, quality and
availability of resources
- - Type of goods and services being produced - Size of the organisation - Number, quality and
availability of resources
- The operations process and systems will vary according to the
- The process involved in converting inputs into outputs
- Outputs
- Transformed inputs that are returned to the external environment as products or services
- Transformed inputs that are returned to the external environment as products or services
- Inputs
- Productivity
- Productivity is a measure of the functioning and efficiency of a production system; the level of
output obtained from a set level of input
- Factors determining organisational productivity
- Technology levels, Research and development, Equipment and facilities, Layout of facilities,
Communications processes or Workplace safety
- Technology levels, Research and development, Equipment and facilities, Layout of facilities,
Communications processes or Workplace safety
- Factors determining organisational productivity
- The Productivity Objective
- The primary aim of the operations manager is to enhance operational efficiency and productivity.
- Productivity P - Outputs / Inputs 
- Productivity P - Outputs / Inputs 
- The primary aim of the operations manager is to enhance operational efficiency and productivity.
- Examples of productivity measures
- Units of production produced per employee. - Number of
clients attended to per hour or per unit of wage cost. - Number of units produced per unit of money.
- Units of production produced per employee. - Number of
clients attended to per hour or per unit of wage cost. - Number of units produced per unit of money.
- Productivity is a measure of the functioning and efficiency of a production system; the level of
output obtained from a set level of input
- Management of resources to achieve efficient output of goods or services
- Operations and business objectives
- Organisations try to be efficient and competitive and operations is how they can achieve this -
Operations can influence the quality, cost and availability of an organisations goods or services. It
therefore has a direct impact on them achieving their objectives
- Organisations try to be efficient and competitive and operations is how they can achieve this -
Operations can influence the quality, cost and availability of an organisations goods or services. It
therefore has a direct impact on them achieving their objectives
- Difference between Goods and Services:
- Goods are tangible, production and consumption occur separately, can be stored as inventory,
PRODUCED.
- Services are intangible, production and consumption occurs concurrently/simultaneously, difficult
to store, PERFORMED.
- Goods are tangible, production and consumption occur separately, can be stored as inventory,
PRODUCED.
- Competivieness
- An organisation's ability to match or better its rivals in a given market.
- Competitive edge
- Competitive edge refers to the advantage or advantages that an organisation may have over
another organisation as a result of an aspect of the organisation being superior to the other.
- Competitive edge refers to the advantage or advantages that an organisation may have over
another organisation as a result of an aspect of the organisation being superior to the other.
- Competitive advantage
- Competitive advantage refers to the beneficial position a business finds itself in relative
to its competitors as a result of being superior in some aspect of the organisation's functioning.
- Competitive advantage refers to the beneficial position a business finds itself in relative
to its competitors as a result of being superior in some aspect of the organisation's functioning.
- Competitive edge
- An organisation's ability to match or better its rivals in a given market.
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