Customer Service Quiz

Question

A complaining customer is

Answer 1

Always right

Answer 2

Almost right

Answer 3

Often lying

Answer 4

Always the customer

Answer 5

Have trouble in their primary relationships

Answer 6

Are doing you a service in identifying what isn’t working in your business or organization

Answer 7

Has something personal against me

Answer 8

CredR Relationship Management

Answer 9

Communicating Random Meaning

Answer 10

Customer Relationship Management

Answer 11

To be heard and have their experience validated

Answer 12

Something for nothing

Answer 13

Defame the company by all means

Answer 14

Are the afterthought that cleans up messes other departments cause

Answer 15

Are always at the receiving end

Answer 16

Are leaders in understanding customer behavior patterns and build customer loyalty

Answer 17

At least 20% of its employees must work in the customer service department

Answer 18

Its managers must at one time have been CSRs

Answer 19

Customer service must be addressed by all departments

Answer 20

A new program where customers care for themselves

Answer 21

A philosophy wherein the customer is wrapped in service even before a problem arises

Answer 22

Advisors take calls and handle emails

Answer 23

An environment where customer service permeates the thinking of the entire company

Answer 24

A mythical civilization in which everyone smiles and welcomes you when they meet

Resource summary

	Created by supreethshetty16 over 8 years ago