1008PSY Learning Objectives

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Week 2

- Describe and explain the channels of NVC (gestures, face, eyes, touch, paralanguage & spatial messages)

- Describe and explain the functions of NVC (forming and managing impressions, forming and defining rshps, structuring conversations, influencing others, expressing emotions)

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Week 3

Understand the factors that reduce people’s ability or willingness to listen & to understand another person

Describe and explain what attending & following skills are

Understand the role of empathy in interpersonal skills

Describe and explain what is involved in reflecting content & feelings

Understand the skills involved in effective questioning

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Week 5

To understand why it is important to engage in reflective practice

To identify the skills needed, and gained, in writing reflectively

To identify key aspects of the assessment task (i.e., what it’s asking you to do)

To learn professional / academic reflective writing styles

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Week 6

Understand what first person skills are

Understand and apply the models of self-disclosure

Understand the role of Self-disclosure

Explain the principles that guide Self-disclosure

Describe how to maintain boundaries/privacy

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Week 7

To define passive, aggressive and assertive behaviours

To understand the impact of these behaviours on self and others

Describe and explain effective assertiveness techniques

Apply a futures perspective as to how assertiveness techniques will apply to my future interactions with others.

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Week 8

Define the term ‘mediated communication’ (MC)

Understand the impact & social issues related to MC

Take a futures perspective about your use & management of MC?

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Week 9 + 10

To understand what is meant by ‘third position’ or third person skills?

To describe and explain what skills are associated with managing the interaction?

To define interpersonal conflict?

To apply first, second & third person skills to manage conflict

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Week 11

What is the relationship between interdependency and conflict?

What are the 5 Conflict styles?

Understanding unhelpful communication patterns

What to do when conflict resolution fails?

How to manage your emotions in resolving conflicts?

What is 3rd party mediation?