Topic 2: The Goals and Purposes of Learning

What are the goals and purposes for learning?

How can you get answers to better understand the need for learning? Asking good questions is key within a system for assessing needs.

When stakeholders request learning programs, they often have specific interests.  Which could mean that they see the learning needs from only one perspective.  

For Example, a manager may ask for a learning solution to teach entry level staff about good customer service without having a clear sense of why customer service has to improve or what business metric they are trying to change.