13387657
Descripción
Test por Connie Westcott, actualizado hace más de 1 año
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Creado por Connie Westcott
hace alrededor de 6 años
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Pregunta 1
Pregunta
Effective listening requires an open mind.
Respuesta
- True
- False
Pregunta 2
Pregunta
Repeating the subject line information in the first sentence of a memo or e-mail is redundant and should be avoided.
Respuesta
- True
- False
Pregunta 3
Pregunta
Because an application letter is a persuasive letter, organize it as you would a sales letter.
Respuesta
- True
- False
Pregunta 4
Pregunta
Good listening skills can improve speaking skills.
Respuesta
- True
- False
Pregunta 5
Pregunta
Most people remember what they hear much longer than what they see.
Respuesta
- True
- False
Pregunta 6
Pregunta
In the closing of an oral presentation, you should summarize main points.
Respuesta
- True
- False
Pregunta 7
Pregunta
A letter with mixed punctuation has a comma after the salutation and no mark of punctuation after the complimentary close.
Respuesta
- True
- False
Pregunta 8
Pregunta
The central idea of the message is the same as the purpose of the message.
Respuesta
- True
- False
Pregunta 9
Pregunta
The proofreader's mark # means that a number needs to be inserted.
Respuesta
- True
- False
Pregunta 10
Pregunta
Though people around the world speak different languages, nonverbal communications, such as gestures and facial expressions, generally have the same meaning.
Respuesta
- True
- False
Pregunta 11
Pregunta
In an active voice, the subject of the sentence performs the action of the verb.
Respuesta
- True
- False
Pregunta 12
Pregunta
In positive responses, the main idea of the letter comes before the letter's supporting information.
Respuesta
- True
- False
Pregunta 13
Pregunta
Nonverbal messages cannot stand alone or accompany verbal messages.
Respuesta
- True
- False
Pregunta 14
Pregunta
Authorities generally agree that speaking is the weakest link in oral communication.
Respuesta
- True
- False
Pregunta 15
Pregunta
Proofreading the hard copy, even after proofing on screen, helps guarantee the accuracy of a document.
Respuesta
- True
- False
Pregunta 16
Pregunta
The "strong slot" in a sentence is at the beginning of the sentence.
Respuesta
- True
- False
Pregunta 17
Pregunta
Nonverbal language reflects the values of the culture to which it belongs.
Respuesta
- True
- False
Pregunta 18
Pregunta
Primary research is typically undertaken after conducting a review of secondary data.
Respuesta
- True
- False
Pregunta 19
Pregunta
The audience for most business writing is seldom neutral.
Respuesta
- True
- False
Pregunta 20
Pregunta
The grapevine is no more and no less accurate than any other communication.
Respuesta
- True
- False
Pregunta 21
Pregunta
colleague, congradulate, harass
Respuesta
-
2 misspelled words
-
1 misspelled words
-
3 misspelled words
-
0 misspelled words
Pregunta 22
Pregunta
prevelent, calender, mathmatics
Respuesta
-
0 misspelled words
-
1 misspelled words
-
3 misspelled words
-
2 misspelled words
Pregunta 23
Pregunta
mileage, exaggerate, efficiency
Respuesta
-
2 misspelled words
-
1 misspelled words
-
0 misspelled words
-
3 misspelled words
Pregunta 24
Pregunta
beneficial, tarriff, serviceable
Respuesta
-
2 misspelled words
-
1 misspelled words
-
0 misspelled words
-
3 misspelled words
Pregunta 25
Pregunta
dictionery, competant, witholding
Respuesta
-
1 misspelled words
-
2 misspelled words
-
3 misspelled words
-
0 misspelled words
Pregunta 26
Pregunta
impatient, interceed, lible
Respuesta
-
0 misspelled words
-
2 misspelled words
-
1 misspelled words
-
3 misspelled words
Pregunta 27
Pregunta
If nonverbal cues and verbal messages conflict, the receiver will likely
Respuesta
-
believe the verbal message.
-
believe the nonverbal cue.
-
stop believing anything that is said.
-
leave the room.
Pregunta 28
Pregunta
A proofreader's mark of three lines drawn under a letter or word means
Respuesta
-
omit.
-
leave as is.
-
capitalize.
-
move.
Pregunta 29
Pregunta
A way to encourage feedback from listeners when you are giving instructions is to
Respuesta
-
keep talking unless you see that the listeners are confused.
-
pause.
-
repeat the instructions immediately.
-
wait until all instructions have been given.
Pregunta 30
Pregunta
Which of the following is not true of nonverbal communication?
Respuesta
-
Nonverbal messages can be avoided.
-
Nonverbal messages may have different meanings for different people.
-
Nonverbal messages can contradict the accompanying verbal message.
-
Nonverbal messages may be intentional or unintentional.
Pregunta 31
Pregunta
Many bad listening habits develop becuase
Respuesta
-
people hear more slowly than most people speak.
-
people hear more quickly than most people speak.
-
body language interferes with the speaker's message.
-
of lack of preparation for communication with others.
Pregunta 32
Pregunta
In delivering an oral presentation, the most important consideration is that the
Respuesta
-
content is secondary to the delivery style.
-
technologically advanced presenter must use presentation software.
-
content is accurate.
-
content is humorous.
Pregunta 33
Pregunta
Body language
Respuesta
-
is very similar in most cultures.
-
includes facial expressions and gestures.
-
is always complex to read.
-
is easy to interpret because each symbol has only one meaning.
Pregunta 34
Pregunta
Emphasizing positive aspects in any speaking situation
Respuesta
-
may make listeners uncomfortable.
-
make make listeners suspicious.
-
is not necessarily the best presentation strategy.
-
is good business practice.
Pregunta 35
Pregunta
Visuals and handouts for an oral presentation should be
Respuesta
-
used only for presentations of more than 20 minutes.
-
appropriately designed and distributed, if used.
-
kept to a minimum so that attention will be focused on the speaker.
-
professionally prepared so there are no errors.
Pregunta 36
Pregunta
You will make an initial oral presentation to a board of directors of an international company. All members of the board are competent speakers of English as a second language. You should
Respuesta
-
enunciate precisely and speak more slowly than normal.
-
speak as you normally would in a business setting.
-
eliminate body language because it may be offensive.
-
use humor generously to break the ice.
Pregunta 37
Pregunta
When visuals are used effectively, the audience will
Respuesta
-
retain the message for a longer time.
-
take better notes.
-
participate more freely in discussion.
-
look at the visuals instead of listening to the presentation.
Pregunta 38
Pregunta
What part of the face provides the most nonverbal feelings?
Respuesta
-
The color of the face
-
The lips
-
The mouth
-
The eyes
Pregunta 39
Pregunta
Which of the following is the best beginning to a letter asking for a completion of a survey?
Respuesta
-
Imagine yourself in a prestigious luxury car, tailored to your individual preferences.
-
Complete this survey about luxury cars, and you'll receive a $100 gift certificate.
-
I am conducting a market survey and would like your opinion on luxury cars.
-
Please complete the enclosed survey about luxury cars; return it in the envelope.
Pregunta 40
Pregunta
E-mail and phone messages are used
Respuesta
-
in place of business letters.
-
to communicate to colleagues in your office.
-
to communicate quickly.
-
to communicate large pieces of information.
Pregunta 41
Pregunta
E-mail messages should be written
Respuesta
-
when you don't have time to write a letter.
-
in a format like a memo.
-
when you already know the person.
-
when you don't expect an answer.
Pregunta 42
Pregunta
Linda sends a short report to top management including the plant where she works about her findings on the attitudes of workers on the job. Which of the following formats should Linda use?
Respuesta
-
Letter format
-
Form report
-
A formal report format
-
Memo format
Pregunta 43
Pregunta
Curtis needs to tell his employees about the company's new policies. Writing a memo means that
Respuesta
-
all employees will need to stop working at the same time.
-
everyone will have a written record of the new policies.
-
Curtis can immediately get feedback from the employees.
-
the employees will abide by all of the policies.
Pregunta 44
Pregunta
An application letter should be organized as a
Respuesta
-
persuasive message.
-
routine message.
-
special letter.
-
good news message.
Pregunta 45
Pregunta
Mardy's customer service letter includes a heading, inside address, body, and closing. What is missing?
Respuesta
-
The order number
-
Copy notation
-
The greeting
-
The inquiry
Pregunta 46
Pregunta
Which type of grammatical error occurs in the following sentence? "While reviewing the report, the fire alarm sounded, and everyone left the building."
Respuesta
-
Dangling modifier
-
Passive voice
-
Redundancy
-
Expletive
Pregunta 47
Pregunta
A thank-you letter following a job interview
Respuesta
-
is a professional courtesy expected only for executive-level positions.
-
should not mention the expected call or letter that will convey the employer's decision.
-
should be sent even if you have decided the position was not right for you.
-
is written in inductive order.
Pregunta 48
Pregunta
Kevin needs to give an immediate account of a sales conference to ten people. Which of the following is not an appropriate way to communicate this information?
Respuesta
-
Business letter
-
Report
-
Memo
-
E-mail
Pregunta 49
Pregunta
Reference initials in a letter
Respuesta
-
may reflect the initials of all people involved in the creation of a letter.
-
always appear as the very last item in the letter.
-
must be included on every business letter.
-
consist of the capital letter initials of the person who authored the letter.
Pregunta 50
Pregunta
A report usually starts with
Respuesta
-
a tabulation of details included.
-
the reason for writing the report.
-
a presentation of the facts.
-
the conclusion based on the facts.
Pregunta 51
Pregunta
The subject line
Respuesta
-
directs a letter to a specific person.
-
sets the stage for the receiver to understand the message.
-
provides a record of how the letter was sent.
-
is used only when composing electronic (e-mail) messages.
Pregunta 52
Pregunta
Which sentence mot correctly applies effective writing principles?
Respuesta
-
You should have completed a credit application.
-
If you don't return our calls, we can't help you.
-
Your savings start earning interest on the day of deposit.
-
Your order will be delayed because its size was quite unusual.
Pregunta 53
Pregunta
Which word has the unfavorable tone?
Respuesta
-
Inexpensive
-
Bargain
-
Cheap
-
Lower-price
Pregunta 54
Pregunta
Which phrase or statement best reflects elements of effective writing?
Respuesta
-
Thank you in advance, I remain ...
-
Enclosed please find ...
-
Kindly be advised ...
-
Here is the bulletin.
Pregunta 55
Pregunta
When initially reading a document for content, which question should not be considered?
Respuesta
-
Are any words or groups of words repeated?
-
Are there any missing words?
-
Are the margins correct?
-
Does the material make sense?
Pregunta 56
Pregunta
Which set of words would be detected by the spell check feature on your computer?
Respuesta
-
Walk, walke
-
Effect, affect
-
An, and
-
Form, from
Pregunta 57
Pregunta
Which of the following is not a proofreading technique?
Respuesta
-
Rely only on the spelling and grammar checker on your computer
-
Read aloud
-
Read slowly
-
Read the paper backwards
Pregunta 58
Pregunta
Following the first draft of a document, the editor must apply the following techniques except
Respuesta
-
how to organize the material that remains.
-
how to adjust the wording so as to achieve the objective.
-
verifying correct punctuation.
-
what material should be added or left out.
Pregunta 59
Pregunta
Chad sat at his computer this morning, and made a preliminary draft of his speech.
Respuesta
-
The sentence has incorrect punctuation.
-
The sentence has correct punctuation.
Pregunta 60
Pregunta
We will, of course, attempt to complete the Gulf Shores Project by the deadline; but, as you know, we have had several delays.
Respuesta
-
The sentence has incorrect punctuation.
-
The sentence has correct punctuation.
Pregunta 61
Pregunta
Judy attended UVA for her first two years then she transferred to Va Tech to complete her bachelor's degree.
Respuesta
-
The sentence has incorrect punctuation.
-
The sentence has correct punctuation.
Pregunta 62
Pregunta
However fast the train may go, a plane is still faster.
Respuesta
-
The sentence has incorrect punctuation.
-
The sentence has correct punctuation.
Pregunta 63
Pregunta
The condo we plan to rent has five rooms; a kitchen, a living room, a bathroom, and two bedrooms.
Respuesta
-
The sentence has incorrect punctuation.
-
The sentence has correct punctuation.
Pregunta 64
Pregunta
The rule that I consider most important is found on page 5.
Respuesta
-
The sentence has incorrect punctuation.
-
The sentence has correct punctuation.
Pregunta 65
Pregunta
I was delighted to see the red, white, and blue flag, waving proudly in the breeze.
Respuesta
-
A) The sentence has incorrect punctuation.
-
B) The sentence has correct punctuation.
Pregunta 66
Pregunta
Drunk drivers who are responsible for taking lives, should have their licenses revoked.
Respuesta
-
The sentence has incorrect punctuation.
-
The sentence has correct punctuation.
Pregunta 67
Pregunta
Relatively few of your classes, however, are held in the Tanner Building.
Respuesta
-
The sentence has incorrect punctuation.
-
The sentence has correct punctuation.
Pregunta 68
Pregunta
We discovered that those kind of form letters do not get results.
Did you see the picture of President Bush and myself in Newsweek?
Respuesta
-
Only the first sentence is grammatically correct.
-
Only the second sentence is grammatically correct.
-
Both sentences are grammatically correct.
-
Both sentences are grammatically incorrect.
Pregunta 69
Pregunta
None of the damage to the materials is covered by insurance.
Neither the manager nor the staff members has heard about the merger.
Respuesta
-
Both sentences are grammatically correct.
-
Only the first sentence is grammatically correct.
-
Both sentences are grammatically incorrect.
-
Only the second sentence is grammatically correct.
Pregunta 70
Pregunta
Being that the meeting starts in an hour, we must leave immediately.
Corporate headquarters is being moved to Seattle
Respuesta
-
Only the second sentence is grammatically correct.
-
Only the first sentence is grammatically correct.
-
Both sentences are grammatically incorrect.
-
Both sentences are grammatically correct.
Pregunta 71
Pregunta
This month's sales figures are better than last month's.
Who's telephone was reported out of order?
Respuesta
-
Both sentences are grammatically incorrect.
-
Both sentences are grammatically correct.
-
Only the first sentence is grammatically correct.
-
Only the second sentence is grammatically correct.
Pregunta 72
Pregunta
Of us all, you are in the most advantageous position.
Every letter and report is used to increase company visibility.
Respuesta
-
Both sentences are grammatically incorrect.
-
Only the second sentence is grammatically correct.
-
Both sentences are grammatically correct.
-
Only the first sentence is grammatically correct.
Pregunta 73
Pregunta
Being accurate is more important than to be speedy.
IBM wants its staff to follow these new regulations.
Respuesta
-
Only the first sentence is grammatically correct.
-
Both sentences are grammatically correct.
-
Both sentences are grammatically incorrect.
-
Only the second sentence is grammatically correct.
Pregunta 74
Pregunta
What would management do if us technicians went on strike?
My supervisor does not write very good
Respuesta
-
Both sentences are grammatically incorrect.
-
Both sentences are grammatically correct.
-
Only the second sentence is grammatically correct.
-
Only the first sentence is grammatically correct.
Pregunta 75
Pregunta
Mr. Tokheim said that it was not him who suggested the change.
Two senators-elect will be on the program.
Respuesta
-
Only the first sentence is grammatically correct.
-
Both sentences are grammatically incorrect.
-
Only the second sentence is grammatically correct.
-
Both sentences are grammatically correct.
Pregunta 76
Pregunta
I wish I were as knowledgeable as Mr. Dunahee.
Unless they are enforced, there is no point in laying down any rules.
Respuesta
-
Only the second sentence is grammatically correct.
-
Only the first sentence is grammatically correct.
-
Both sentences are grammatically correct.
-
Both sentences are grammatically incorrect.
Pregunta 77
Pregunta
You should not feel badly about missing the meeting.
Both Ms. Blank and Mr. South are to be promoted.
Respuesta
-
Both sentences are grammatically incorrect.
-
Only the second sentence is grammatically correct.
-
Only the first sentence is grammatically correct.
-
Both sentences are grammatically correct.
Pregunta 78
Pregunta
The most __________________ way to improve spelling is to improve pronunciation.
Respuesta
-
effective
-
affective
Pregunta 79
Pregunta
Linda Cate was _____________________ the telecommunications specialist with Xerox.
Respuesta
-
formerly
-
formally
Pregunta 80
Pregunta
Our CEO is never ____________ to suggestions for cutting costs.
Respuesta
-
averse
-
adverse
Pregunta 81
Pregunta
Does the new ______________ show the company's Web address?
Respuesta
-
stationery
-
stationary
Pregunta 82
Pregunta
Can you _______________ a method for polling customer opinion?
Respuesta
-
devise
-
device
Pregunta 83
Pregunta
In a conversation with a "problem" customer, it is good psychology to look for an opportunity to ______________ that customer.
Respuesta
-
compliment
-
complement
Pregunta 84
Pregunta
Can you name the ___________ of Alabama?
Respuesta
-
capitol
-
capital
Pregunta 85
Pregunta
Every punctuation rule and grammar ___________ has been mastered by our editors.
Respuesta
-
principle
-
principal
Pregunta 86
Pregunta
That's an interesting idea, but I have an ______________ different proposal.
Respuesta
-
altogether
-
all together
Pregunta 87
Pregunta
A large ______________ of our employees must file federal tax forms before the end of the fiscal year.
Respuesta
-
percentage
-
percent
Pregunta 88
Pregunta
Is Dr. Karen Boushea an M.D., a Ph.D., an Ed.D., or a D.D.S.?
Respuesta
-
The sentence has incorrect capitalization.
-
The sentence has correct capitalization.
Pregunta 89
Pregunta
All students are required to take Personal Finance before they can receive a bachelor of science or bachelor of arts degree.
Respuesta
-
The sentence has incorrect capitalization.
-
The sentence has correct capitalization
Pregunta 90
Pregunta
For the answer to exercise 6, see unit 9, page 278.
Respuesta
-
This sentence has incorrect capitalization.
-
This sentence has correct capitalization.
Pregunta 91
Pregunta
Are the application letter and resume to be submitted in a Manila folder?
Respuesta
-
This sentence has incorrect capitalization.
-
This sentence has correct capitalization.
Pregunta 92
Pregunta
The state of Florida sometimes experiences freezing Winter weather.
Respuesta
-
This sentence has incorrect capitalization.
-
This sentence has correct capitalization.
Pregunta 93
Pregunta
The Federal Reserve Board will be meeting in the state of Washington.
Respuesta
-
This sentence has incorrect capitalization.
-
This sentence has correct capitalization.
Pregunta 94
Pregunta
How many errors?
February 21, 2005/Mr. Johnson Shank/9,200 Lakeview Drive/Foley, AL 365350626
Respuesta
-
1 error
-
3 or more errors
-
2 errors
-
0 errors
Pregunta 95
Pregunta
How many errors?
Dear Mr. Johnson;
Respuesta
-
2 errors
-
0 errors
-
3 or more error
-
1 error
Pregunta 96
Pregunta
How many errors?
We are pleased to enclose your new Lenox Square credit card. You may use these
Respuesta
-
3 or more errors
-
2 errors
-
0 errors
-
1 error
Pregunta 97
Pregunta
How many errors?
card in both our Lenox Square and Buckhead location. Since you have such a fine
Respuesta
-
3 or more errors
-
2 errors
-
0 errors
-
1 error
Pregunta 98
Pregunta
credit record you will be able to charge as much $4,000.00 of our impeccably-tailored clothing and accessories.
Respuesta
-
2 errors
-
3 or more errors
-
0 errors
-
1 error
Pregunta 99
Pregunta
How many errors?
Hour annual spring sale starts on april 31. A broshure describing our exciting bargans
Respuesta
-
0 errors
-
2 errors
-
1 error
-
3 or more errors
Pregunta 100
Pregunta
are enclosed, too.
Respuesta
-
0 errors
-
3 or more errors
-
1 error
-
2 errors
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