17976773
Descripción
Test por Tom LaForce, actualizado hace más de 1 año
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Creado por Tom LaForce
hace casi 5 años
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Pregunta 1
Pregunta
Which of the following are effective practices when leading change?
Respuesta
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Keep information secret until all the details have been worked out.
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Involve the people who will be effected by the change.
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Announce major changes via email so that everyone is informed in the same way.
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Monitor employees for signs of stress.
Pregunta 2
Pregunta
When one of your employees appears unwilling to make a change you want to implement, what's the first thing you should do?
Respuesta
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Re-explain the reason for the change.
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Tell the person what will happen if they don't change.
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Offer an incentive for the person to change.
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Share your observations with the person and discover the source of the resistance.
Pregunta 3
Pregunta
When communicating a planned change, what information should you include:
Respuesta
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The reason for the change.
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What the change will involve.
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How the change will be implemented.
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All the above.
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