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Sin título

faustina de la torre 9 preguntas

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Preguntas del test (9)

  1. 1what are the 2 verbal communication
    1. Aoral & written
    2. Bhearing & body language
  2. 2which verbal communications is false?
    1. Apitch & tone
    2. Benunciation
    3. Cchoice of words
    4. Dtherapeutic pauses
    5. Eanimation
    6. Feye contact
  3. 3what is non-verbal communications
    1. AMore than 75% is communication and non-verbal and is most likely about our appearance
    2. BMore than 90% of communications is non-verbal and is most likely to convey our feelings.
    3. CMore than 95% of communications is non-verbal and is most likely in making patient feel good.
  4. 4which of the non-verbal communications signs do not belong here?
    1. Abody language & facials expressions
    2. Bmannerisms & eye contact
    3. Cloyalty & honest
  5. 5what is Therapeutic communication?
    1. Adeliver pt needs is our primary objective of being an MA
    2. Bdeliver exceptional happiness care is our primary objective of being an MA
    3. Cdeliver quality pt care is our primary objective of being an MA
  6. 6which one is false in regards to pt first impressions?
    1. AAdministrative MAs are the first person pt sees, believe it or not that's the first impression is their perception of the entire office.
    2. BPts are not in their comfort zone on their first visit.( Have server feel and anxious in a physical office.
    3. CFirst impressions you cannot take back. Always smile make sure pts reassure that their needs will be addressed during their visit
    4. DMAs should always try to impressed their pts, so pts could come back to the office.
  7. 7what does sender do?
    1. Amessage through channels spoken, written, and body language.
    2. Bdecodes the message. according to his/her understanding of what is being communicated.
    3. Cthere is no way of knowing the message was received unless the ___ gives is a feedback.
  8. 8what is a receiver?
    1. Athere is no way of knowing the message was received unless the ___ gives is a feedback.
    2. Bdecodes the message. according to his/her understanding of what is being communicated.
    3. Cthe message through channels spoken, written, and body language.
  9. 9what is the feedback?
    1. Adecodes the message. according to his/her understanding of what is being communicated.
    2. Bthere is no way of knowing the message was received unless the ___ gives is a feedback.
    3. Cthe message through channels spoken, written, and body language.

Información

Descripción
Test sobre Sin título, creado por faustina de la torre el 23/08/2019.
Idioma
English
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