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Customer Service Lección Saber

Descripción

The dialogue is here https://leccionsaber.blogspot.com/2024/06/vocabulario-de-call-center-ebay-payments.html
Lección Saber
Test por Lección Saber, actualizado hace más de 1 año
Lección Saber
Creado por Lección Saber hace más de 2 años
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Resumen del Recurso

Pregunta 1

Pregunta
What was the initial problem the customer mentioned?
Respuesta
  • she couldn't hear the representative.
  • she had an issue with her order.
  • she did not have the tracking number.

Pregunta 2

Pregunta
What did the representative ask the customer to do after saying she could barely hear her?
Respuesta
  • Repeat her issue.
  • Speak a little louder.
  • Provide the tracking number.

Pregunta 3

Pregunta
What potential delay did the customer service representative mention?
Respuesta
  • Issues with the carrier.
  • A problem with the shipping label.
  • Adjustments due to daylight saving time.
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