Study Guide Quiz

1. 1Good listeners clear their minds and listen for the entire message, including words, tone of voice, gestures, and facial expressions.

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2. 2Suppose that you are listening to someone and you ask, "Could you say more about that" You are using an active listening strategy called "replication".

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3. 3You are actively listening when you're active waiting for the first opportunity to offer your own opinion on what the other person is saying.

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4. 4Active listening is a way to demonstrate the high esteem with which you value the other person.

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5. 5Listening effectively means that you accept 50 percent of the responsibility for receiving the same message that the speaker is sending, uncontaminated by your own thoughts or feelings.

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Test sobre Study Guide Quiz , creado por jaida mcghee el 14/10/2016.

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jaida mcghee

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