Waitress

START

OBJETIVE

Provide excellent customer service, serve dishes in a timely and professional manner, jot down orders, and take note of any allergies, food sensitivities, or dietary restrictions.

SCOPE

He is trained, according to the activities that are developed in the professional profile, to perform the service of food and beverages, organize his work place, prepare material resources, host, sell, assist and serve the diner, from his entry until you leave the establishment.

RESPONSIBLE

The captain of waiters is mainly in charge of planning and supervising the service; develop the menu; lead and train the team; receive, accommodate and assist the client; request the order; finish and serve specialty dishes and drinks; take care of the quality of the service and ensure customer satisfaction.

INVOLVED

Functions performed: the steward, chef steward, Busser, waiter, captain of waiters. 11 dec. 2007

DEVELOPING

Waiters are those people in charge of processing customer orders and making sure they are prepared in a proper and timely manner. In addition, they are in charge of attending to said orders at the tables assigned to them and of observing their guests to see their reactions and verify if they require anything additional, in order to ensure that they are satisfied with the service provided.

CHECKLIST

It's in based of appearence, standard, hygiene, hairsttyling, accesories and the uniform.

END

1. Welcome customers,

2. Deliver and describe the menus and specials of the day

3. Give recommendations on wines to accompany meals

4. Verify customer identification to make sure they are of the minimum age to consume alcohol.

5. Take note of food and beverage orders and deliver the order to the kitchen or bar for preparation.

6. Serve food and drinks and ensure the enjoyment of customers.

7. Prepare and serve special dishes at the diner

8. Deliver the invoice to the customers and receive their payment or, failing that, guide them to the checkout, give them an antibacterial gel as a courtesy.

9. Thank customers for their visit.