Calgary-Cambridge model

Calgary-Cambridge model

1. Stage 1: Initating the session

   • First 90 secs are vital for good rapport.
   • Patient decides whether they like you or not. And then establish whether they trust you.
   • Consultation starts: clarifying roles, important as if nurses role is new it can be explained to patient.
   • Good eye contact, polite, courteous, allowing patient to speak.

2. Stage 2: Gathering information

   • patients reason for attending the appointment using the bio-perspective and patients perceptions are explored,
   • Communication is key, partiuclarly at this stage. Needed to deal with information when disocvery is required.
   • Encourage each problem, and explore patients feelings. Nurses should demonstrate patient is being listened too. This can be done by clarifying statements made and summarising what patient has said. Shows patient nurse is taking concerns seriously, allows the nurse to srengthen thinking and what action to take.
   • Taking a history is important. Key questions can be remembered using the mnemonic ICE. I - IDEA ABOUT WHAT IS HAPPENING? C - WHAT CONCERNS YOU MOST? E - WHAT ARE YOUR EXPECTATIONS?