Employee Communications

Employee Communications

1. What is communication?

   • Communication is the imparting or exchanging of information by speaking, writing, or using some other medium.

2. What is the role of communication?

   • • Communicating with one or many
   • • Business innovation
   • • Shaping company morale
   • • Sales and Marketing
   • • Communications Audit

3. What is the purpose of communication?

   • An opportunity to reach a defined goal helps professionals refocus their efforts around cultivating strong relationships, inside and outside their organizations.
   • Possible communications objectives:
     • (1) creating awareness
     • (2) imparting knowledge
     • (3) projecting an image
     • (4) shaping attitudes
     • (5) stimulating a want or desire

4. What are the communication flows in an organisation?

   • (1) Downward
   • (2) Upward
   • (3) Horizontal
   • (4) Diagonal
   • (5) External

5. What are the types of information passed through communication?

   • Facts
     • Pieces of information that can be objectively measured or described
   • Feelings
     • Employee’s emotional responses to the decisions made or actions taken by managers or other employees

6. What are the channels of communication?

   • (1) Formal
     • A type of verbal presentation or document intended to share information
   • (2) Informal
     • A casual form of information sharing typically used in personal conversations

7. Who does communication?

   • Anyone who has a message to pass down to any receiver.

8. What is the process of communication?

   • Step 1: Determine your communication objective
     • Step 2: Analyse your audience
     • Step 3: Select communication tools—or a mixture of tools
     • Step 4: Create key messages
     • Step 5: Listen & Learn

9. What are the advantages of communication?

   • (1) Clear expectations
     • (2) Strong relationships
     • (3) Ideas & Innovations
     • (4) Customer ambassadors
     • (5) Strong teamwork

10. What are the disadvantages of using communication?

    • (1) Conflict
      • (2) Fraternisation

11. What are the communication methods?

    • Verbal Communications
      • Written
        • (1) Employee Handbook
        • (2) Memos
        • (3) Financial Statements
        • (4) Newsletters
        • (5) Bulletin Boards
        • (6) Employee attitude surveys
      • Oral
        • Face-to-face:
          • (1) Meetings
          • (2) Retreats
          • (3) Mass communications
          • (4) Teleconferencing
          • (5) Voice Mails
    • Non-verbal Communications
      • Body Language
    • Broadcast media Communications
      • TVs, radios and loud speakers, used to address a mass audience.
    • Electronic communications
      • Emails
      • Social Networking