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Documentation Project

Descripción

Overview of issues faced
nigel.longley
Mapa Mental por nigel.longley, actualizado hace más de 1 año
nigel.longley
Creado por nigel.longley hace más de 8 años
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Resumen del Recurso

Documentation Project
  1. Types
    1. On-Line Documentation
      1. Side-Frame Help
        1. How To's
          1. Videos
            1. Webinars
              1. Training Videos
              2. Enhancement Documentation
                1. Configuration and Setup
                  1. Marketing Materials
                    1. Tax Information
                      1. Year End Documentation
                        1. Release Documentation
                          1. Manuals and Publications
                          2. Distribution Methods
                            1. Client Area
                              1. COINS Product
                                1. Email
                                  1. Remedy Force?
                                  2. Authors
                                    1. Documentation Team
                                      1. Learning Resorces Team
                                        1. Subject Matter Experts
                                          1. Development Team
                                            1. Support Team
                                            2. Issues
                                              1. No Single Point of Access
                                                1. No ability to search ALL Resources
                                                  1. Presentation inconsistent
                                                    1. No Document Control
                                                      1. Duplication of information
                                                        1. Limited ability to produce information in different formats without duplication
                                                          1. Time-consuming to update all resources for version changes etc
                                                            1. No single document creation method
                                                              1. Camtasia
                                                                1. Articulate
                                                                  1. Word
                                                                    1. HTML
                                                                      1. Powerpoint
                                                                      2. Limited Document Review Processes
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