NON-VERBAL

NON-VERBAL

1. Communicate without using words

2. TYPES

   • BODY LANGUAGE
     • the conscious and unconscious movements and postures by which attitudes and feelings are communicated
     • Used as a support for face to face and oral communication
     • Types
       • Gesture & facial expression
         • Scratching, twitching, jingling change are negative gestures
         • Shrug of shoulders when answering question
         • Gestures and facial exp in one culture may mean something else in another
       • Head & Face Signals
         • Nodding head means yes and no. Very effective when communicating with a speaker
           • Shaking head with frown - puzzlement
           • Shaking head with closed eyes - anger/frustration
         • Facial Expressions
           • Smiles - friendliness, agreement
           • Frowns - disagreement, deep thought
           • Eye contact - honesty, sincerity, confidence, focus on the message. Inability to make eye contact suggests boredom, lack of confedence
           • Staring can be rude and intimidating
           • Talking to a group maintain eye contact with everyone
       • Contact
         • The amount of contact between people tells a lot about their relationship
         • Good firm handshake signals trust and good faith. Strength indicates confidence or weakness
         • Pat on arm or shoulder can indicate friendship or intrusion
         • Hug can give comfort in one culture and give offense in another
       • Proximity
         • Is is how people use space and movement
         • Going to the top of the table or highest seat indicates strength
         • Move closer to people we like and further from ones we dont
       • Orientation
         • Is the direction your body in facing
         • Facing the person - listening, not facing - not interested
       • Posture
         • Active interest - sit forward and look at speaker
         • Boredom - sit back looking at the floor
         • Folder arms - defensive, resisting
         • Stands or walks straight - confidence
       • Movement during speech
         • Is how much you move your body parts during a speech
         • Head scratching, chin stroking, tapping fingers, fidgeting with feet - are distracting to the person listening
       • Punctuality
         • The time at which you arrive can send signals on your attitude
         • Lateness -- either disorganization or no regard for the other person
       • Dress and Personal grooming
         • How you dress says alot about how you regard the persons you work with
         • Companies may have dress code -- smart casual to uniform
         • Dressing professionally indicate you value the comapany. What you wear says something about who you are
         • Fingernails clean and cut. Groomed hair and beard. Not too much makeup
   • SIGNS, SYMBOLS & LOGOS
     • Are used to pass language to anyone in the world. They present no language barriers
     • Gives direction & warning. Road signs, symbols
     • Symbols are shortcuts for passing messages. Eg $, Radioactive, :-)
     • Signs contains symbols to make the message clear & concise
     • Logos are symbols which identify a comapany or business
   • PHYSICAL OBJECTS
     • Sends signals about the power, wealth and status of a company or individual
     • Type of pen used, where the office is located, cloths and accessories
     • Top floor office with an open view indicates power
     • Location is used as a means of advertising your influence