4 Team Work

1. in order to achieve goal-oriented tasks
   1. and group goal
2. Group as organisational unit

   Nota:

   • primary (hierarchichaly defined) vs. secondary organization (social context).
   1. temporal aspects of group's existance
   2. level of involvement
   3. formality of group

Nota:

• small number of people with complementary abilities, pursuing the same goal, define own performance features, proceed with an approach that they feel is the best and harmonize while doing this

1. higher performance potential than in a work group

1. unstructured
2. semi-structured
3. structured activities

Nota:

• specifications of information, activities and characteristics of an electronically supported group

1. static part

   Nota:

   • group goals, organization, protocol, environment
2. dynamic part

   Nota:

   • documents, activities, status, meetings
3. Influencing factors: individual aspects, organizational aspects, arrangement aspects
4. Group dynamics
   1. variables: group dynamics as positive driving force
   2. negative blocking force
5. Team Performance Model

   Nota:

   • describes how a team is established and in which state which question is being settled. 7 states of team processes. If task is completed, team reaches new state
6. conflict management

1. Organization theory

   Nota:

   • types of working groups: - committee - problem-solving groups - project groups - integrated work groups - leading group
2. enterprise as cooperative system

   Nota:

   • group organization can contribute to overall company goal

Nota:

• def: reliable and fast exchange of information objects

1. implicit (pull)/synchronous
2. explicit (push)/asynchronous

Nota:

• a set of independet decisions is called coodinated if for each individual decision at least one of the decision-makers has the opinion that the adjustment was better than no decision at all

1. need for coordination due to division of labor and dependencies between the activities and distances
2. Coordination approach (Kieser)
   1. Coordination goal
   2. Interdependencies
   3. Coordination process and intruments
   4. concepts to support structured communication
      1. workflow management systems
      2. conversational systems
         1. E.g.: Speech act theory

            Nota:

            • Speech acts applied to office communication. Lotus notes: invitation to a meeting can be answered in different ways
3. Application oriented view: how are coordination processes performed
   1. Coordination through resources
   2. Participant
   3. information objects
4. Protcols: social or technical

Nota:

• Origin lies within the individual abilities and resources

1. Main aspects: shared goals, explicit coordination, shared material, trust

Nota:

• knowledge of what is going on within the group and wht was done in the past e.g. task organization within quickr

1. informal awareness
2. awareness regarding group structure
3. time and space
4. social vs. task-oriented group awareness