Enterprise Analysis

Enterprise Analysis

1. Define Business Need

   • Defines problem to be solved or an opportunity to exploit    
   • Sources
     • Sources of problem / opportunity (business need):    
     • Top down – strategic focus, business opportunity introduce sth new to the customer. new engagement • e.g. new markets; new products and services; improve customer service; reduce costs;  Bottom up – problem with current process or system, customer complaint      • e.g. billing system is able to invoice only products through the system, not services; payroll system does not deduct insurance premiums, requires to be done manually; incorrect  computation of customer discounts; incorrect computation of sales incentives • Middle management – additional information needed to improve decision making or meet a business objective      • e.g. resource management system does not provide roll off dates for resources; project information system does not provide profitability project by project  • External factors – customer demand, competition  • e.g. GST increase; self-service demanded by customers    
   • Areas to Consider
     • 1. BusinessGoals&Objectives 2. BusinessProblemorOpportunity - How will the new system impact on the company.   - Identify benefit and cost, time frame of the solution. 3. Desired Outcome    
   • Techniques
     • • Benchmarking: with peer organisations • Brainstorming • Analysis of business rules or policies - Focus groups • Root cause analysis (RCA)    

2. AssessCapabilityGaps

   • Purpose: to identify capability required by enterprise in order to meet the identified business need  Comparison of current capabilities with those required to achieve desired outcome – Gaps  Covers organisational structures, people, processes & technology performance assesment  Fewer gaps means easier transition  More gaps may mean a project to create capability    
   • Considerations
     • Current business of the company and current capabilities of their technology architecture to support the business  - Future state of the company based on the identified business need, strategy, goals and objectives and technology capabilities required to support this future state  - Gaps between current and future capabilities required in terms of processes, hardware and software features, tasks performed by users, organisation structure  - All assumptions    
   • Techniques
     • Gap analysis – analyse the gaps between current capabilities and future capabilities required     
     • Strengths, Weaknesses, Opportunities, Threats (SWOT) analysis – may require to be done at the organisation level when strategic initiatives are considered for implementation     

3. Determine Solution Approach

   • Purpose: to identify candidate solutions and examine their capabilities to determine the most viable solution to meet business needs.    
   • Scope:   –  Identify possible approaches giving few options –  Determine the means of delivering the solution (methodology, life cycle etc.)  rank the approaches  – Assess whether the organisation is capable of implementing and effectively using the solution     
   • Considerations
     • - PossibleApproaches - All Assumptions and Constraints  - Ranking/Selection of Approaches    
     • - Utilise additional capabilities of existing infrastructure  - Purchase or lease new technology (HW/SW)  - Build bespoke solution  - Provide additional resources  - Change business processes  - Partner with other organisations or outsource work     
     • Assumptions: accepted as true until proved otherwise later  – e.g. vendor will have a legal permit to sell and support his product and services in the local market; vendor will have an interest in developing the market in this part of the world; adequate skilled resources will be available locally     
     • Constraints: restrictions or limitations on which the company has no control  – e.g. Government tax rates; export and / or import restrictions; immigration and work permit rules     
     • Ranking & Selection of Approaches
       • Techniques
         • Feasibility Analysis
           • - Feasibility analysis – enables organisation to make the go/no-go decision on projects.  - It is a measure of how beneficial or practical an information system will be to an organization.  - Results of a feasibility study serve as an input to the business case    
           • Technical Feasibility
           • Operational Feasibility
           • Economic Feasibility
           • Schedule Feasibility
           • Organisational Feasibility
           • Legal Feasibility

4. Define Business Case

   • Purpose: To determine if an organisation can justify the investment required to deliver proposed solution − Justification based upon value added to business compared with overall development and operational costs    
   • Content
   • Considerations
   • Technique

5. Define Solution Scope

   • Purpose: to specify the solution in sufficient detail so that stakeholders know what the solution will deliver; specifications will include    
   • solution approach, organisational units affected, business processes involved, functions, features, interfaces, delivery schedule, costs, limitations or constraints etc.    
   • Considerations
   • Techniqu

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