TROUBLESHOOTING COMMON COMPUTER PROBLEMS

TROUBLESHOOTING COMMON COMPUTER PROBLEMS

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   • Troubleshooting is the process of figuring out how to solve a computer problem. Even with the most updated software and hardware.
   • FINDING THE PROBLEM: In order to solve a problem, you must figure out which part of the system is malfunctioning.
   • BASIC TROUBLESHOOTING STEPS
     • 1. Close open programs and windows you are not currently using.
     • 2. Make sure all of your cords are connected properly.
     • 3. Try to repeat the sequence of commands you performed before the problem occurred. See if this causes the same response by your computer.
     • 4. Press the F1 key to access the Help window. You can search for a solution to your problem once the Help window appears.
     • 5. If there is an error message, record the full message for future reference.
     • 6. Restart your computer to see if it clears the problem. To restart your computer, open the start window and select the Restart button instead of the Log Off button.
     • 8. If the issue is still not resolved, check the common technology issues below or call your system administrator.
     • 7. If restarting the computer does not clear the problem, shut down the computer and then start it back up again.
     • • COMMON TECHNOLOGY ISSUES
         • The printer is not working.
         • The computer is frozen. A program is not responding.
         • The keyboard is not working.
         • New hardware or software is working incorrectly.
         • The mouse is not working.
         • The computer is slow.
         • The browser’s homepage suddenly changed.

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