GPO_VIP#24_Plan_Quality_Mgmt

GPO_VIP#24_Plan_Quality_Mgmt

1. The Plan Quality Management process focuses on taking all of the information available to you at the beginning of your project and figuring out how you will measure your quality and prevent defects

2. QUALITY POLICY

3. OFFICIAL STANDARDS

4. SCOPE BASELINE, SCHEDULE BASELINE, COST BASELINE

5. RISK REGISTER

6. STAKEHOLDER REGISTER

7. 7 basic tools: cause & effect diagram, flow charts, checksheet, pareto diagram, histogram, control chart, scatter diagram

8. Statistical sampling

9. Quality checklists

10. Cost-benefit Analysis

11. Benchmarking

12. Design of experiments

13. Meetings / brainstorming

14. OPA's

15. EFF's

16. Avoid Gold Plating, offering the customer more than expected, concentrate into achiving project objectives

17. Prevention over inspection. Quality must be planned not inspected

18. Marginal Analysis: #the point where benefits or revenue to be recieved from improving quality equals cost to achieve quality

19. Continuos improvement (KAIZEN): Continuos looking for small improvements in quality.

20. TOTAL QUALITY MANAGEMENT (TQM): Philosophy to encourage companies and employees to look ways for a continuos improvement of quality

21. Responsability for quality: the entire organization is responsable for quality from the doer to the thinker

22. Impact of poor quality: increased cost, decrease profits, low morale, low customer satisfaction, increased riks, rework, schedule days

23. Quality Management Plan

    • Focuses on defining quality for the project

24. Perform Quality Assurance

    • Executive process focus on the work being done

25. Control quality

    • Examines the actual deliverables produced on the project