Basic Call Flow

Basic Call Flow

1. Introduction: CL - Read the prompt on LINC

   • Ask: IS your customer with you or do you need me to call them for you?
     • With them, ( Provide SPA Monitoring Disclaimer) "I am ready for your instructions"
       • Begin interpreting , Use tools like Repetitions , Clarifications, verifications , and asking for shorter segments if needed.
         • CLOSING THE CALL: Offer further services,
           • CL needs more services ? repeat the process of Introduccing yourself to the LEPP
           • CL says NO: " Thank you for using our services."
     • Dial Out: Ask for the Name of LEPP, Phone Number, How would the client like to be introduced, If they want to leave a voicemail.
       • LEP answers: Ask for the LEPP, then provide CL intro , Provide SPA Monitoring Disclaimer, " I am ready for your instructions"
         • Begin interpreting , Use tools like Repetitions , Clarifications, verifications , and asking for shorter segments if needed.
           • CLOSING THE CALL: Offer further services,
             • CL needs more services ? repeat the process of Dial Out
             • CL says NO: " Thank you for using our services."
   • Ask billing questions if any