Mind map
Basic Call Flow
Map content
Basic Call Flow
Introduction: CL - Read the prompt on LINC
- Ask: IS your customer with you or do you need me to call them for you?
- With them, ( Provide SPA Monitoring Disclaimer) "I am ready for your instructions"
- Begin interpreting , Use tools like Repetitions , Clarifications, verifications , and asking for shorter segments if needed.
- CLOSING THE CALL: Offer further services,
- CL needs more services ? repeat the process of Introduccing yourself to the LEPP
- CL says NO: " Thank you for using our services."
- CLOSING THE CALL: Offer further services,
- Begin interpreting , Use tools like Repetitions , Clarifications, verifications , and asking for shorter segments if needed.
- Dial Out: Ask for the Name of LEPP, Phone Number, How would the client like to be introduced, If they want to leave a voicemail.
- LEP answers: Ask for the LEPP, then provide CL intro , Provide SPA Monitoring Disclaimer, " I am ready for your instructions"
- Begin interpreting , Use tools like Repetitions , Clarifications, verifications , and asking for shorter segments if needed.
- CLOSING THE CALL: Offer further services,
- CL needs more services ? repeat the process of Dial Out
- CL says NO: " Thank you for using our services."
- CLOSING THE CALL: Offer further services,
- Begin interpreting , Use tools like Repetitions , Clarifications, verifications , and asking for shorter segments if needed.
- LEP answers: Ask for the LEPP, then provide CL intro , Provide SPA Monitoring Disclaimer, " I am ready for your instructions"
- With them, ( Provide SPA Monitoring Disclaimer) "I am ready for your instructions"
- Ask billing questions if any
- Ask: IS your customer with you or do you need me to call them for you?