Communications

Communications

1. Transferring information from one person to another

2. Internal ~ btwn two or more people inside the same business

   • Upward, e.g. employees to management
   • Downward, e.g. manager gives employees orders

3. External ~ btwn business & other people outside it

4. Written (Memo, Letter, Reports)

5. Oral (Meeting, face-to-face, Telephone)

6. Visual (Bar, Pie chart, Pictogram)

7. Meeting: when >=2 ppl discuss a predetermined topic & make decisions

   • Save time, solve problems, make better decisions
   • Must have Notice, Agenda, Quorum, Chairperson, Secretary, Minutes

8. Choosing a method: Cost, Urgency, Need for Confidentiality, Nature of Message, Legal Requirements

9. Barriers: Language, Prejudice, Info Overload, Poor Listening, Timing, Lack of Trust

10. Electronic Data Interchange (EDI), Videoconferencing, Internet, Email