CONSULTING SKILLS

CONSULTING SKILLS

1. Establish rapport and empathy

   • Call patient by appropriate name
   • Observing the patient affect, movement and walking
   • Treat the patient with respect and courtesy
   • Familiarize oneself with patient note from well kept records
   • Remember the patient preferred name

2. Potential in primary care consultation

   • Presenting illness
   • Ongoing illness
   • Health seeking modification
   • Oppurtinistic health promotion

3. 3 Phases of consultation

   • Establishment of rapport
   • Diagnostic phase
   • Management phase

4. Model of consultation

   • Define the reason for patient attendance
   • To consider other issue
   • To choose with the patient an appropriate action for each problem
   • To involve the patient in the management
   • To achieve a shared understanding of the problem with the patient