Knowledge Management Tools & Technologies

Knowledge Management Tools & Technologies

1. KM tools are those that enable organizations to create, access, store and transfer the existing knowledge in the company

2. KM help us to: Identify opportunities and threats, Detection of key customers, Sales forecast, Costs analysis, Quality analysis, etc.

3. KM technology tools are designed to facilitate the work and allow resources to be applied efficiently by exchanging information and knowledge within and outside organizations.

4. Main Functions

   • Talent Retention: Provide right resources
   • Internal and External Communication Tools: Intranet for upward/downward communication and feedback
   • Current business environment analysis: Detect the position of the company is its sector, community, country, world relative to its competitors.

5. Current Tools

   • Information search and distribution tools
   • Organization and Storage

6. Data Warehouse: Federated repository for all the data that an enterprise’s various business systems collect.

7. Data Mining: The process of finding patterns in a given data set.

8. Multidimensional Analysis: Requires powerful data manipulation and computational capabilities x