DEMAND MANAGEMENT AND CUSTOMER SERVICE

DEMAND MANAGEMENT AND CUSTOMER SERVICE

1. Outbound-To-Customer logistics Systems

   • refers to the activities and processes that precede and facilitate value-adding activities such as manufacturing, assembly, and so on.

2. Demand Management

   • • Gathering and analyzing knowledge about consumers, their problems, and their unmet needs • Identifying partners to perform the functions needed in the demand chain Moving the functions that need to be done to the channel member that can perform them most effectively and efficiently • Sharing with other supply chain members knowledge about consumers and customers, available technology, and logistics challenges and opportunities • Developing products and services that solve customers' problems • Developing and executing the best logistics, transportation, and distribution methods to deliver products and services to consumers in the desired format

3. Traditional Forecasting

   • the amount of product that will be purchased by consumers or end users
     • Long term forecasts
     • Midrange forecasts
     • Short term forecasts

4. Collaborative Planning, forecasting Replenishment

   • The initiative begins with the sharing of marketing plans between trading partners, Once an agreement

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