Critical Systems Heuristics (CSH)

Critical Systems Heuristics (CSH)

1. 1980, Werner Ulrich

   • Set of 12 questions
     • Group by sources of influence
       • Source of information
       • Sources of control
       • Sources of expertise
       • Sources of legitimation

2. Two modes for asking questions

   • Normative or ideal
     • what ought to be
   • Descriptive
     • what is the situation

3. When to use it?

   • for any area or situation
     • Individual or collective concern

4. Steps

   • 2.Reflection of your own evaluator expertise
   • 3.Hierarchy of planning
   • 4.Identify stakeholders
   • 5. Monological
   • 1.Identify system of interest
   • 6. Dialogical
   • 7. Final evaluation

5. Why use it?

   • Boundary judgements
   • Value judgements
   • Securing improvement